Experienced Customer Success Engineer for Fleet Safety Solutions – Technical Powerhouse and Strategic Partner for Complex Customer Relationships

Introduction to Blithequark

Blithequark is at the forefront of revolutionizing the modern-day transportation ecosystem by harnessing the power of Computer Vision and Edge Computing. As a leader in fleet safety solutions, we have experienced unprecedented growth, exceeding 4x year over year. Our innovative solution is being recognized as a significant disruptive technology, and we are seeking forward-thinking, uncompromising, and competitive team members to continue facilitating our growth. At blithequark, we pride ourselves on our commitment to excellence, customer satisfaction, and the development of cutting-edge technologies that transform the commercial vehicle telematics industry.

Job Overview

The Customer Success Engineer at blithequark will serve as the technical powerhouse and strategic partner behind our most complex customer relationships. This hybrid role combines technical depth with white-glove client service, requiring the skills of a senior Customer Success Manager, Solution Engineer, and Technical Support Analyst. The successful candidate will be able to break down an API integration, lead an Executive Business Review, and troubleshoot a device install, all while keeping the customer engaged, confident, and loyal. The mission of this role is to deliver scalable outcomes, drive adoption and value realization, and bring clarity to complexity in the high-stakes world of commercial vehicle telematics.

Key Responsibilities

• Own a portfolio of technically complex, high-value customers, driving adoption, retention, and expansion through strategic customer success and retention strategies.
• Partner with executives and power users to design programs that deliver measurable ROI and safety outcomes, ensuring that our solutions meet the evolving needs of our customers.
• Conduct value-driven Executive Business Reviews (EBRs) and lead strategic roadmap discussions to align our solutions with customer goals and objectives.
• Identify risk and proactively intervene through solutioning, optimization, and internal escalation leadership to ensure customer satisfaction and success.
• Act as a subject matter expert on the full blithequark solution stack, including software, hardware, integrations, and APIs, translating technical capabilities into business value across various personas.
• Lead proof-of-concept deployments and assist with pre-sales technical discussions as needed to drive sales growth and customer adoption.
• Collaborate with Product and Engineering to scope and communicate product enhancements based on customer needs, ensuring that our solutions remain innovative and effective.
• Assist with complex post-sales deployments, especially those involving integrations, large fleets, or custom configurations, to ensure seamless implementation and customer satisfaction.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• A strong technical background, with experience in software, hardware, integrations, and APIs, particularly in the context of commercial vehicle telematics.
• Excellent communication and interpersonal skills, with the ability to engage with executives, power users, and technical stakeholders.
• Proven experience in customer success, account management, or a related field, with a strong track record of driving adoption, retention, and expansion.
• Ability to think strategically, with a strong understanding of business operations, safety outcomes, and ROI metrics.
• Experience with API integrations, proof-of-concept deployments, and technical support, with a strong problem-solving mindset.

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered an asset:

• Experience in the transportation or logistics industry, with a strong understanding of commercial vehicle telematics and fleet safety solutions.
• Familiarity with Computer Vision and Edge Computing technologies, with a strong interest in innovative and disruptive technologies.
• Strong analytical and problem-solving skills, with experience in data analysis and interpretation.
• Ability to work in a fast-paced environment, with a strong sense of urgency and adaptability.
• Experience with project management tools, such as Asana, Trello, or Jira, with a strong ability to prioritize tasks and manage multiple projects simultaneously.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Technical expertise: A strong understanding of software, hardware, integrations, and APIs, with the ability to translate technical capabilities into business value.
• Communication skills: Excellent communication and interpersonal skills, with the ability to engage with executives, power users, and technical stakeholders.
• Strategic thinking: Ability to think strategically, with a strong understanding of business operations, safety outcomes, and ROI metrics.
• Problem-solving skills: Strong analytical and problem-solving skills, with experience in data analysis and interpretation.
• Adaptability: Ability to work in a fast-paced environment, with a strong sense of urgency and adaptability.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Engineer, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development: Opportunities for professional development, including training, mentorship, and education assistance.
• Career advancement: Opportunities for career advancement, including promotions and lateral moves within the company.
• Industry recognition: Recognition as a leader in the commercial vehicle telematics industry, with opportunities to attend industry conferences and events.
• Collaborative environment: A collaborative and dynamic work environment, with a strong team-oriented culture.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on the following values:

• Innovation: A commitment to innovation and disruption, with a focus on developing cutting-edge technologies.
• Customer satisfaction: A strong focus on customer satisfaction, with a commitment to delivering exceptional customer experiences.
• Teamwork: A collaborative and team-oriented culture, with a strong emphasis on communication and feedback.
• Continuous learning: A commitment to continuous learning and professional development, with opportunities for education and training.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a range of perks and benefits, such as:

• Competitive salary: A competitive salary, with opportunities for bonuses and stock options.
• Comprehensive benefits: A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.
• Flexible work arrangements: Flexible work arrangements, including remote work options and flexible hours.
• Professional development opportunities: Opportunities for professional development, including training, mentorship, and education assistance.

Conclusion

If you are a motivated and experienced Customer Success Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a leader in the commercial vehicle telematics industry, we offer a dynamic and collaborative work environment, with a strong focus on innovation, customer satisfaction, and teamwork. With a competitive compensation package and a range of perks and benefits, this is an opportunity not to be missed. Apply now to join our team and contribute to the development of cutting-edge technologies that are transforming the transportation industry.