**Experienced Customer Care Consultant - Charlotte, NC - Starting October 2025**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Care Consultant in Charlotte, NC. As a key member of our Customer Care Contact Center, you will play a vital role in providing personalized and outstanding customer service to our valued clients. **About blithequark** blithequark is a customer-centric, leading digital financial services company with a relentless focus on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. We are committed to diversity and inclusion in the workplace and strive to create a culture that values and supports the growth and development of our employees. **The Opportunity** As a Customer Care Consultant, you will be empowered to make a real difference in the lives of our customers. You will be part of a team of premier customer care professionals who are dedicated to delivering exceptional service and support. Your primary responsibilities will include: * Providing personalized and outstanding customer service to our clients through inbound calls, outbound calls, and messaging channels * Developing a deep understanding of our products and services to effectively address customer inquiries and concerns * Collaborating with colleagues to resolve complex customer issues and provide seamless support * Continuously learning and improving your skills to stay up-to-date with industry trends and best practices **Class Details** * Start date: Monday, October 27th * Compensation: $23/hr. + Monthly Incentives * Mandatory (4) week training program (In-office) * Work Schedule after training is completed (3 days in-office & 2 days remote): + Shifts can range with a start time of 8am to an end time of 8pm EST (Monday – Sunday) **The Skills You Bring** We're looking for individuals who are passionate about delivering exceptional customer service and have a strong desire to learn and grow. To be successful in this role, you will need: * Prior experience in customer service, contact center, financial services, or a similar industry * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Ability to work in a fast-paced environment and adapt to changing priorities and deadlines * High School diploma or equivalent experience required (associate or bachelor's degree in business-related field preferred) * A dedication to delivering outstanding customer service and a frictionless experience for our customers * Strong work ethic and sense of urgency to complete objectives * Ability to work independently and as part of a team * Adaptable to departmental and organizational changes and maintain a positive and encouraging attitude to our customers and culture **For Hybrid Work Schedule:** * Joining the team, you will work a hybrid schedule of three (3) days in office and two (2) days from home. These days in office are driven by your site leadership. Days in office are consistent but could vary based on leadership discretion. * Must be an independent worker with strong time-management skills * Maintain a quiet workplace so you can focus on delivering outstanding service to our customers **Business Requirement Statement for Network Bandwidth:** * To ensure optimal performance and efficiency, prospective employees must meet the following network bandwidth requirements: + Minimum Downstream Bandwidth: 100 Mbps + Minimum Upstream Bandwidth: 10 Mbps + Connection Quality: Low latency (under 50 ms roundtrip time) * Definition of Connection Latency: Latency refers to the time it takes for data to travel from one point to another in a network. Low latency is crucial for real-time applications and ensures a smooth and responsive experience. * Please note that Wi-Fi, satellite, and cellular internet solutions are not viable for this role due to their inconsistent performance and higher latency. Prospective employees must have a stable and reliable wired internet connection that meets the specified bandwidth and latency criteria. * To check your network bandwidth and latency, you can use (https://www.speedtest.net/) * Live in a location that uses an existing high-speed internet service **Mandatory Training:** * Training begins on your first day of employment and runs for 4 weeks (in-person) and the schedule is 9:00am-6:00pm. * Upon successful completion of the 4-week training class, associates will be participating in our "Nesting Program" for up to 6 weeks. * PHASE 1 - The first two weeks of “Nesting” are Monday - Friday from 9:00am – 6:00 pm (in-office) for the Charlotte, NC location and 9:00am-5:30pm (in-office) for the Weaverville, NC location. * PHASE 2 – The last four weeks of “Nesting” are Monday - Friday from 9:00am – 6:00 pm (hybrid) for the Charlotte, NC location and 9:00am-5:30pm (hybrid) for the Weaverville, NC location. * Once training and nesting have completed, candidates must have the ability to work shifts between the hours of: + 8:00am – 8:00pm Monday-Sunday (hybrid – 3 days in-office, 2 days remote). + Please note that specific shifts will be assigned after a successful completion of your background check. **How We'll Have Your Back** At blithequark, we believe that our employees are our greatest asset. That's why we offer a comprehensive Total Rewards program that includes: * Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. * Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. * Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. * Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. **Who We Are** blithequark is a customer-centric, leading digital financial services company with a relentless focus on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. We are committed to diversity and inclusion in the workplace and strive to create a culture that values and supports the growth and development of our employees. **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications. Apply for this job