**Experienced Customer Support Representative – Thriving in a Fast-Paced, High-Growth Environment at blithequark**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic Support team at blithequark, a leading practice management platform used by thousands of health and wellness clinics worldwide. **About blithequark** blithequark is a cutting-edge platform that empowers clinics to deliver better care through our robust, multi-faceted product. Our platform powers everything from scheduling and charting to payments, payroll, telehealth, insurance, and more. As a Support Representative at blithequark, you'll play a critical role in deeply understanding clinic needs, solving real problems, and helping practitioners get the most out of our product. **Your Role in Our Journey** As a Support Representative, you'll be the face of blithequark, providing exceptional support experiences to our customers through live conversations, email, and chat. You'll lead demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video, often at high volume, always with a focus on quality and effectiveness over scripts or playbooks. Our performance bar is "delight," and reaching it takes effort. Working hard here doesn't mean working long, but it does mean caring deeply, learning constantly, and aiming higher than "just okay." **Key Responsibilities** * Provide exceptional support experiences to customers through live conversations, email, and chat * Lead demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video * Troubleshoot complex issues, often requiring deep product knowledge and creative problem-solving * Collaborate with cross-functional teams to resolve customer issues and improve product experiences * Develop and maintain in-depth knowledge of our product and its features * Stay up-to-date with product updates, releases, and changes to provide accurate and timely support **Essential Qualifications** * 1-2 years of customer-facing experience in a fast-paced, high-growth environment * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and creatively * Ability to work in a dynamic, ever-changing environment with multiple priorities and deadlines * Proficiency in using technology, including CRM software, email, and chat platforms * Strong attention to detail and organizational skills, with the ability to manage multiple tasks and projects simultaneously **Preferred Qualifications** * Experience working in the healthcare or wellness industry * Knowledge of practice management software or similar platforms * Experience with sales or onboarding processes * Certification in customer service or a related field * Fluency in multiple languages **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a dynamic, ever-changing environment * Proficiency in using technology, including CRM software, email, and chat platforms * Strong attention to detail and organizational skills * Ability to build rapport with customers and colleagues * Strong critical thinking and creative problem-solving skills * Ability to work independently and as part of a team * Strong time management and prioritization skills **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our team members' growth and development. As a Support Representative, you'll have the opportunity to: * Develop in-depth knowledge of our product and its features * Collaborate with cross-functional teams to resolve customer issues and improve product experiences * Participate in training and development programs to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your role * Explore career paths within the company, including sales, onboarding, and people leadership roles **Work Environment and Company Culture** At blithequark, we're committed to fostering an environment that allows you to come to work as your truest self. We believe in: * Embracing diversity, equity, and inclusion in all aspects of our business * Providing a safe and supportive work environment for all team members * Encouraging open communication, feedback, and collaboration * Celebrating individuality and promoting a culture of creativity and innovation * Prioritizing work-life balance and providing flexible work arrangements when possible **Compensation, Perks, and Benefits** At blithequark, we're committed to paying our team members fairly, clearly, and above all, paying for growth. This is reflected by a strong starting annual salary of $65,000 CAD for all Customer Support Representatives. You'll be eligible for a salary increase each year on your work anniversary that will reflect the hard work you'll be doing to meet our customers' high bar and the growth you'll be experiencing in a fast-paced, high-growth environment. In addition to a competitive salary, we offer: * Comprehensive benefits package, including medical, dental, and vision coverage * Generous paid time off and vacation days * Flexible work arrangements, including remote work options * Professional development opportunities, including training and development programs * Recognition and rewards for outstanding performance and contributions to the company **How to Apply** If you're a customer-centric individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering an inclusive and equitable work environment that allows all team members to thrive. If you require accommodation or adjustments throughout the interview process, please let us know, and we will do our best to support you. Apply for this job