**Experienced Tagalog-English Bilingual Healthcare Customer Service Representative – Remote Opportunity in California**

Are you a compassionate and skilled customer service professional with a passion for delivering exceptional care to patients and families? Do you possess a strong command of both Tagalog and English languages, and a deep understanding of the healthcare industry? If so, we invite you to join blithequark as a Tagalog-English Bilingual Healthcare Customer Service Representative, working remotely from the comfort of your own home in California. **About blithequark** At blithequark, we are dedicated to providing innovative solutions and exceptional service to our patients, families, and healthcare partners. As a leading provider of healthcare services, we are committed to delivering high-quality care, compassion, and understanding to those who need it most. Our team of passionate and dedicated professionals is united by a shared vision of improving the lives of others, and we are seeking like-minded individuals to join our mission. **Job Summary** As a Tagalog-English Bilingual Healthcare Customer Service Representative at blithequark, you will play a vital role in providing exceptional customer service to patients, families, and healthcare providers. You will be responsible for responding to phone calls, emails, and online chats, resolving issues, and providing accurate and timely information to patients and families. Your strong communication skills, cultural competence, and empathy will enable you to build trust and rapport with patients and families from diverse backgrounds. **Key Responsibilities** * Respond to phone calls, emails, and online chats from patients, families, and healthcare providers in a timely and professional manner * Provide accurate and timely information to patients and families regarding their care, treatment options, and insurance coverage * Resolve issues and concerns in a fair and compassionate manner, escalating complex issues to supervisors or other departments as needed * Collaborate with healthcare providers, insurance companies, and other stakeholders to ensure seamless communication and coordination of care * Maintain accurate and up-to-date records of patient interactions, including phone calls, emails, and online chats * Participate in ongoing training and education to enhance knowledge and skills in customer service, cultural competence, and healthcare navigation * Work collaboratively with other team members to achieve departmental and organizational goals **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree in a related field (e.g., healthcare, communications, social sciences) preferred * 2+ years of experience in customer service, healthcare, or a related field * Strong command of both Tagalog and English languages, with the ability to communicate effectively in both languages * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong cultural competence and empathy, with the ability to work with patients and families from diverse backgrounds * Basic computer skills, including proficiency in Microsoft Office and other software applications **Preferred Qualifications** * Experience working in a healthcare setting, including hospitals, clinics, or insurance companies * Certification in customer service, healthcare, or a related field (e.g., Certified Customer Service Representative, Certified Medical Assistant) * Bilingual or multilingual skills in additional languages * Experience working with electronic health records (EHRs) and other healthcare software applications * Strong analytical and problem-solving skills, with the ability to think critically and creatively **Skills and Competencies** * Strong communication and interpersonal skills, with the ability to build trust and rapport with patients and families * Excellent problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations * Strong cultural competence and empathy, with the ability to work with patients and families from diverse backgrounds * Basic computer skills, including proficiency in Microsoft Office and other software applications * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong analytical and problem-solving skills, with the ability to think critically and creatively **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. As a Tagalog-English Bilingual Healthcare Customer Service Representative, you will have opportunities to: * Participate in ongoing training and education to enhance knowledge and skills in customer service, cultural competence, and healthcare navigation * Collaborate with other team members to achieve departmental and organizational goals * Contribute to the development of new policies, procedures, and programs to improve patient care and satisfaction * Pursue opportunities for advancement and career growth within the organization **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home in California. Our team is dedicated to creating a positive and inclusive work environment, with a focus on collaboration, innovation, and continuous learning. We offer a range of benefits and perks, including: * Competitive salary and benefits package * Flexible work arrangements, including remote work options * Ongoing training and education opportunities * Collaborative and supportive team environment * Opportunities for career growth and advancement **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements, including remote work options **How to Apply** If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for the Tagalog-English Bilingual Healthcare Customer Service Representative position at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job