Experienced Customer Success Manager – Driving Brand Excellence and Customer Happiness through Strategic Partnerships and Innovative Solutions at blithequark

Welcome to blithequark: Empowering Brands to Turn Ideas into Impact

At blithequark, we're passionate about helping brands transform their ideas into tangible, impactful results. Our brand platform is designed to revolutionize the way teams organize digital assets, collaborate on projects, and create engaging campaigns. With a diverse portfolio of clients, including renowned brands like Uber, Microsoft, Volkswagen, and Telefónica, we empower thousands of marketers and designers to build captivating brands that resonate with their audiences.

Headquartered in St. Gallen, Switzerland, with offices in London and New York City, blithequark boasts a vibrant culture that thrives on creativity, collaboration, inclusion, and joy. We're now seeking a talented Customer Success Manager to join our dynamic team and share our vision of delivering exceptional customer experiences that drive long-term growth and satisfaction.

About Your Team: A Strategic and Driven Bunch

Your team at blithequark is a diverse, international group of strategic thinkers and driven individuals with expertise in design, agencies, project management, and customer success. Together, they combine their skills to support our customers in elevating their brand to the next level. When they're not advising, supporting, or guiding our customers on the latest features, they enjoy exploring the great outdoors, spending time with friends and family, or pursuing their passions.

Your Mission: Driving Customer Happiness to New Heights

As a Customer Success Manager at blithequark, your primary mission is to drive customer happiness to unprecedented levels by advising and guiding a wide range of brands. With your expertise, our customers will successfully launch our platform, adopt it widely, and continually derive business value from it. Over time, you'll build trustful, strategic relationships that fuel our fast-growing business and contribute to the long-term success of our clients.

Your Responsibilities: A Key Role in Customer Success

• Guide new customers through onboarding and deliver tailored training to maximize product value, ensuring a seamless transition and optimal adoption.
• Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback, share updates, and address concerns.
• Serve as the primary point of contact for customer questions and issues, providing timely, high-quality support that exceeds expectations.
• Monitor product usage to identify trends, address underutilization, and drive deeper adoption, leveraging data-driven insights to inform your strategies.
• Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention and revenue growth.
• Collaborate with customers to align blithequark's capabilities with their evolving business goals, providing strategic guidance and support.
• Partner cross-functionally with sales, product, support, and marketing teams to create a cohesive, customer-centric experience that delights and engages our clients.

Your Story: A Background in Customer Success and a Passion for Excellence

• You have a minimum of 3+ years of experience in Customer Success, Account Management, or Business Development, ideally in the SaaS industry, with a proven track record of driving customer satisfaction and revenue growth.
• You're skilled at onboarding and naturally drive product adoption, engagement, and satisfaction, with a deep understanding of the customer journey and the factors that influence it.
• You're familiar with key success metrics like Adoption Rate, Net Revenue Retention, CLV, NPS, and Churn Rate, and you know how to leverage data to inform your strategies and optimize results.
• You're a strong communicator and relationship-builder, both internally and externally, with excellent interpersonal skills and the ability to build trust with clients and colleagues alike.
• You're confident in tech and enjoy finding innovative ways to automate processes and streamline workflows, with a keen eye for efficiency and productivity.
• People describe you as authentic, motivated, and accountable, with a strong work ethic and a commitment to delivering exceptional results.
• You have C1+ (full professional) proficiency in both English and German, with excellent language skills and the ability to communicate effectively with clients and colleagues across cultures.

Why Join blithequark: A Culture of Excellence and Opportunity

At blithequark, we offer a unique and dynamic work environment that's designed to help you thrive. You'll enjoy:

• Flexibility and autonomy to shape your future and pursue your passions, with a supportive team and a culture that encourages innovation and creativity.
• Opportunities to grow and develop your skills, with access to training, mentorship, and career development programs that help you achieve your goals.
• Exposure to innovative technologies and ideas, with a chance to work with cutting-edge tools and solutions that are shaping the future of the industry.
• A vibrant, social team that's passionate about what we do, with a range of social activities, team-building events, and community initiatives that help you connect with your colleagues and build meaningful relationships.

What We Offer: A Competitive Package and a Commitment to Your Well-being

At blithequark, we're committed to providing a competitive package that recognizes your value and supports your well-being. You'll enjoy:

• At least 5 weeks of holiday (PTO) per year, with flexible working arrangements that allow you to balance your work and personal life.
• Paid educational and well-being days off, with opportunities to pursue your interests and develop your skills.
• A home office setup budget, with the flexibility to work from home and create a comfortable, productive workspace that suits your needs.
• An annual salary review, with opportunities for growth and development that recognize your contributions and achievements.
• Localized benefits, with a range of perks and benefits that are tailored to your location and needs.
• An invitation to our summer company meet-up in Switzerland, with opportunities to connect with your colleagues and celebrate our successes in a beautiful, inspiring setting.

Important to Us: A Culture of Inclusion and Respect

At blithequark, we believe in being true to ourselves and creating a workplace that's inclusive, respectful, and free from harassment and discrimination. We're committed to providing equal opportunities and nurturing a culture that values diversity, creativity, and innovation.

Next Steps: Join Our Team and Shape the Future of Customer Success

If you're excited about the opportunity to join blithequark and shape the future of customer success, we'd love to hear from you. Here's what you can expect from our application process:

• Apply: Submit your CV and answer a few questions, and we'll update you on your application and provide feedback on your qualifications and experience.
• Talent Partner: Meet our Talent Team to discuss blithequark, the role, and your background, with opportunities to ask questions and learn more about our culture and values.
• Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey, with a chance to meet your colleagues and get a feel for our dynamic, collaborative work environment.
• Join Us: If it's a match, welcome to blithequark! We'll provide you with a comprehensive onboarding program, ongoing support and training, and opportunities to grow and develop your skills and career.

This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We're looking for someone who's comfortable with change, excited to contribute to a dynamic environment, and passionate about delivering exceptional customer experiences. If this sounds like you, come join us and help shape what's next at blithequark.

We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We'll share all relevant details during the interview process, and we're committed to providing a fair, transparent, and respectful hiring process that recognizes your value and supports your career goals.