Senior Customer Success Technical Architect – Data Streaming and Cloud Solutions Expert for blithequark

Welcome to blithequark

At blithequark, we're not just building better technology; we're revolutionizing the way data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time, enabling companies to react faster, build smarter, and deliver experiences as dynamic as the world around them. We're a team of innovative thinkers, collaborative problem solvers, and passionate individuals who are driven by a shared vision of making a significant impact in the tech industry.

Our culture is built on the principles of trust, transparency, and teamwork. We believe in empowering our employees to take ownership of their work, to experiment, and to learn from their mistakes. We're committed to creating an inclusive and diverse work environment where everyone feels valued, respected, and supported. If you're a talented and motivated individual who is passionate about data streaming, cloud solutions, and customer success, we invite you to join our team and be a part of our exciting journey.

About the Role

We're seeking a highly skilled and experienced Senior Customer Success Technical Architect to join our team at blithequark. As a trusted technical advisor and advocate, you will work closely with our customers to ensure their success, retention, and expansion. Your primary objective will be to provide technical guidance, including best practices, for our product suite, and to partner with cross-functional teams such as Sales, Product Management, and Engineering to help our customers accelerate time to value, maximize product consumption, and achieve their overall business objectives.

The Senior Customer Success Technical Architect role is both deeply technical and commercial in nature. You will leverage your technical background to advise customers on their architectures, including patterns and strategies for operating and maturing their blithequark subscription. You will also utilize your relationship management skills and industry experience to guide customers on how they can best achieve their business goals and value-based outcomes via their blithequark investment.

Key Responsibilities

• Champion and advocate for the customer within blithequark, serving as the technical voice of the customer and coordinating between blithequark Sales, Product, Services, Support, and Training teams to drive technical success.
• Identify customer technical objections and develop strategies to address those blockers to adoption.
• Proactively support customers through technical lifecycle activities such as architecture planning, cluster and security design, monitoring and automation, review and provide guidance on upgrade or migration plans, platform and application hardening ideas, and high availability design.
• Guide customers up the data streaming maturity curve through recommendations on advanced technical topics such as data mesh, stream processing, utilization optimization, and performance tuning.
• Develop and present periodic customer reviews, including analysis of technical health and operational performance, to blithequark senior management.
• Document and transfer knowledge to customers and internal teams, assisting customers in advancing their knowledge and abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.
• Leverage knowledge of customer environments and use cases to influence the roadmap of blithequark products.
• When necessary, roll up your sleeves and dig in to help address customer issues alongside blithequark Technical Support Engineers and Core Engineering.

Essential Qualifications

• Bachelor's degree in Computer Science, Engineering, Mathematics, or equivalent degree or experience.
• Demonstrated success in a technical Field role for a product/SaaS company with enterprise customers.
• Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment.
• Excellent interpersonal and communication skills, with the ability to concisely explain tricky issues and complex solutions to a variety of personas.
• Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention.
• Collaborative spirit, outstanding consulting and relationship management skills, and ability to rapidly switch context.
• Hands-on knowledge of one or more key cloud vendors (AWS, GCP, and Azure).
• Solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.).
• Experience prototyping and analyzing code for client solutions in multiple languages (e.g., Java, Python, Go, etc.).
• Experience with Java Virtual Machine (JVM) tuning and troubleshooting.
• Experience with operating Linux, including configuring, tuning, and troubleshooting both RedHat and Debian-based distributions.
• Ability to learn new technologies quickly, as well as a strong interest in doing so.

Preferred Qualifications

• blithequark Developer or Administrator certifications.
• Experience with Apache Kafka and Apache Flink.
• Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc.

Skills and Competencies

To be successful in this role, you will need to possess a unique combination of technical, business, and interpersonal skills. You should be a strategic thinker, a creative problem solver, and a collaborative team player. You should be able to communicate complex technical concepts in a clear and concise manner, both verbally and in writing. You should be comfortable working in a fast-paced environment, prioritizing multiple tasks, and meeting deadlines.

In addition to your technical skills and experience, you should possess excellent relationship management skills, with the ability to build trust and rapport with customers, colleagues, and partners. You should be a strong listener, a empathetic communicator, and a persuasive influencer. You should be able to navigate complex organizational structures, identify key stakeholders, and develop effective strategies to engage and persuade them.

Career Growth and Learning Opportunities

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including technical training, leadership development, and mentorship opportunities. We encourage our employees to take ownership of their careers, to seek out new challenges, and to pursue their passions. We believe in promoting from within, and we're committed to helping our employees achieve their career goals.

In this role, you will have the opportunity to work with a range of technologies, including Apache Kafka, Apache Flink, and other streaming technologies. You will have the opportunity to develop your skills and expertise in these areas, and to stay up-to-date with the latest trends and developments in the industry. You will also have the opportunity to work with a range of customers, from small startups to large enterprises, and to develop your understanding of their business needs and challenges.

Work Environment and Company Culture

At blithequark, we're proud of our company culture, which is built on the principles of trust, transparency, and teamwork. We believe in empowering our employees to take ownership of their work, to experiment, and to learn from their mistakes. We're committed to creating an inclusive and diverse work environment, where everyone feels valued, respected, and supported.

We offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive package of health and wellness benefits. We believe in recognizing and rewarding our employees' contributions, and we offer a range of incentives and bonuses to motivate and inspire our team.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including a range of perks and incentives. We believe in recognizing and rewarding our employees' contributions, and we offer a range of bonuses and incentives to motivate and inspire our team. We also offer a comprehensive package of health and wellness benefits, including medical, dental, and vision insurance, as well as a range of other benefits and perks.

Conclusion

If you're a talented and motivated individual who is passionate about data streaming, cloud solutions, and customer success, we invite you to join our team at blithequark. As a Senior Customer Success Technical Architect, you will play a critical role in driving the success of our customers, and in helping us achieve our mission of making a significant impact in the tech industry. You will have the opportunity to work with a range of technologies, to develop your skills and expertise, and to stay up-to-date with the latest trends and developments in the industry. You will also have the opportunity to work with a range of customers, from small startups to large enterprises, and to develop your understanding of their business needs and challenges.

So why not join us on this exciting journey? Apply now to become a part of our team and help us shape the future of data streaming and cloud solutions.