Experienced Customer Development Manager III – Strategic Account Management and ePay Solutions Expert

Welcome to blithequark

At blithequark, we are passionate about fostering an inclusive workplace where everyone feels valued and supported. We believe in building a team that represents a variety of experiences, perspectives, and skills. As a leader in the industry, we are committed to providing equal opportunities for qualified applicants and creating a discrimination and harassment-free atmosphere. Our mission is to empower healthcare organizations to enable better patient care and maximize industry savings using our world-class cloud-based supply chain technology exchange platform, solutions, analytics, and services.

Job Overview

The Customer Development Manager III is a critical role at blithequark, serving as the primary account manager for strategic ePay customer relationships. The successful candidate will develop and manage customer relationships to achieve payment portfolio growth, profitability, and revenue retention goals. This is an exciting opportunity for a highly motivated and experienced professional to join our team and contribute to the success of our customers and our organization.

Key Responsibilities

• Develop and execute strategic and tactical account plans for large accounts in alignment with established payment portfolio and business strategies to increase customers’ product utilization, implement best practices for the procure to payment cycle, and achieve portfolio growth and revenue retention targets
• Proactively utilize customer and ePay information to develop and execute customer payment strategies
• Collaborate with internal and external partners to drive overall customer satisfaction and a consistent customer experience focused on growth and retention
• Support onboarding efforts for new suppliers in the network
• Act as the voice of the customer providing feedback for continuous improvement within the ePay organization
• Assess portfolio risk and ensure referenceable customers within assigned base
• Support ePay sales and operational teams as necessary

Key Duties

• Facilitate and manage required customer touchpoints and business reviews including open issues, scorecards, key performance indicators (KPIs), and benchmarking
• Obtain and utilize provider or supplier spend information to develop and execute payment strategies
• Ensure and communicate performance to contract compliance, which may include performing monthly or quarterly analysis for spend volumes
• Prepare business review reporting and metrics and present to customers, document action items, maintain meeting minutes, and complete action items
• Monitor and maintain KPIs specific for customer account management model, work with customers to address and resolve outlier issues
• Serve as the escalation point for customer issues
• Identify customer training needs or gaps and provide appropriate resources
• Other duties as assigned

Essential Qualifications

• Minimum 3-5+ years of experience in a Customer Success Manager or similar Account Development role, including:
• Direct engagement with middle management to senior level decision-makers in large healthcare organizations
• Revenue growth and retention responsibility of $3M or more
• Bachelor’s degree in finance or comparable business degree and/or commensurate experience
• Excellent written and verbal communication skills
• Self-motivated with solid work ethic
• Ability to develop and maintain business relationships
• Analytical, detail-oriented with demonstrated project management skills
• Ability to work in a fast-paced, evolving environment while managing multiple priorities
• Ability and willingness to travel up to 20%
• Ability to work remotely/from a home office
• Demonstrated financial acumen in finance and accounting principles
• Proficient in Microsoft Office with intermediate skills in Excel

Preferred Qualifications

• Experience working directly or indirectly in healthcare finance or payments/financial services industry
• Experience using Salesforce.com

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Development Manager III, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into the role
• Ongoing training and development opportunities to enhance your skills and knowledge
• Coaching and mentoring from experienced professionals in the industry
• Opportunities for career advancement and professional growth within the organization

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and supportive work environment. Our company culture is built on the values of respect, integrity, and teamwork. We believe in creating a workplace where everyone feels valued and supported, and where our employees can thrive and reach their full potential.

Compensation, Perks, and Benefits

The estimated salary range for this role is $78,000 - $104,000 plus commission. In addition to a competitive salary, we offer a range of perks and benefits, including:

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Customer Development Manager III role at blithequark. This is an exciting opportunity to join a leading organization in the industry and contribute to the success of our customers and our organization. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is a role that you won’t want to miss. Apply today and take the first step towards a rewarding and challenging career at blithequark.