**Experienced Online Chat & Email Tech Support Specialist – Customer Service & Technical Support Role with No Degree Required**

At blithequark, we're passionate about delivering exceptional customer experiences and providing top-notch technical support to our valued clients. As a key member of our Online Chat & Email Tech Support team, you'll play a vital role in ensuring our customers receive seamless and effective solutions to their technical queries. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you! **About blithequark** blithequark is a dynamic and innovative company that's committed to revolutionizing the way we interact with technology. Our team of experts is dedicated to providing cutting-edge solutions that make a real difference in people's lives. We're a company that values diversity, inclusivity, and employee growth, and we're excited to welcome like-minded individuals to our team. **Key Responsibilities** As an Online Chat & Email Tech Support Specialist, you'll be responsible for: * Responding promptly to customer inquiries via chat and email, providing clear and effective solutions that meet their needs. * Troubleshooting technical issues and guiding customers through step-by-step resolutions to ensure a seamless experience. * Escalating unresolved issues to the appropriate department when necessary, ensuring that customers receive timely and effective support. * Maintaining accurate records of customer interactions and following up when required to ensure that customers receive the best possible service. * Staying updated on product knowledge and company policies to deliver accurate and informed support to our customers. * Working collaboratively with team members to improve the customer service process and ensure that we're delivering exceptional experiences to our clients. * Handling multiple chat and email conversations efficiently while maintaining quality service and ensuring that customers receive timely responses to their queries. **Required Skills and Qualifications** To succeed in this role, you'll need: * Strong written communication skills with the ability to explain technical concepts clearly and effectively. * The ability to type quickly and accurately, with a high level of accuracy and attention to detail. * Excellent problem-solving and analytical skills, with the ability to think critically and creatively. * Basic computer skills and familiarity with web-based tools, including chat and email platforms. * The ability to multitask in a fast-paced environment, with a strong focus on delivering quality service to our customers. * A customer-focused mindset with a positive and professional attitude, and a willingness to go above and beyond to ensure that customers receive exceptional support. **Experience** While prior experience in customer service, tech support, or a related field is a plus, it's not required. We're committed to providing full training to ensure that you have the skills and knowledge you need to succeed in this role. If you're a motivated and enthusiastic individual with a passion for customer service and technical support, we want to hear from you! **Working Hours** As a member of our Online Chat & Email Tech Support team, you'll have the flexibility to work a variety of shifts, including full-time and part-time options. You'll also have the opportunity to work remotely from the comfort of your own home, with flexible hours that fit your lifestyle. **Knowledge, Skills, and Abilities** To succeed in this role, you'll need: * Familiarity with common troubleshooting techniques for internet, software, and devices. * The ability to learn and adapt quickly to new technology and software, with a strong focus on staying up-to-date with the latest developments in the field. * Strong interpersonal skills and teamwork capabilities, with the ability to work collaboratively with colleagues to achieve our goals. * The ability to work independently and manage your time effectively, with a strong focus on delivering quality service to our customers. **Benefits** As a member of our Online Chat & Email Tech Support team, you'll enjoy a range of benefits, including: * A competitive salary with performance-based incentives. * Work-from-home flexibility, with the opportunity to work remotely from the comfort of your own home. * Paid training to ensure that you have the skills and knowledge you need to succeed in this role. * Opportunities for career growth and advancement, with a focus on developing your skills and expertise. * A supportive and inclusive team environment, with a strong focus on employee well-being and development. **Why Join Us?** At blithequark, we're passionate about delivering exceptional customer experiences and providing top-notch technical support to our valued clients. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you! As a member of our Online Chat & Email Tech Support team, you'll have the opportunity to: * Work remotely from the comfort of your own home, with flexible hours that fit your lifestyle. * Gain valuable customer service and technical support experience, with a focus on developing your skills and expertise. * Be part of a company that values employees and encourages career development, with a strong focus on employee well-being and growth. * Enjoy a competitive salary with performance-based incentives, and a range of benefits that support your physical and mental health. **How to Apply** If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you! To apply for this role, please submit your resume and a short cover letter outlining your interest in the position. We can't wait to hear from you and start your journey with blithequark! Apply to this job Apply for this job