Experienced FBS Product Analyst for Customer Retention and Business Growth – Insurance Industry Expertise Required

Introduction to blithequark

blithequark is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). We proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. As part of one of the largest Insurance Groups in the world, blithequark is committed to delivering exceptional customer experiences and driving business growth through innovative products and services.

Job Overview

We are seeking an experienced FBS Product Analyst to join our team in México, responsible for obtaining and evaluating data that supports customer retention initiatives. The successful candidate will analyze information using data and support the retention leader in creating monthly retention report outs. This is an exciting opportunity to work with a leading insurance company and contribute to the development of innovative products and services that meet the evolving needs of our customers.

Key Responsibilities

• Analyze data to identify trends and insights that inform customer retention strategies
• Develop and maintain monthly retention reports to track key performance indicators and metrics
• Collaborate with cross-functional teams to design and implement customer retention initiatives
• Conduct market research to stay up-to-date on industry trends and competitor activity
• Develop and maintain a deep understanding of property and casualty insurance products, including product composition, coverages, and exposures
• Apply product development and innovation principles to continuously improve and develop new and existing products, technology, or services
• Coordinate inputs from customers, developers, market, and competitive information to inform product development efforts
• Develop profitable short and long-term strategies by owning product composition, appetite exposure management, and eligibility refinement

Requirements

• Fluent English skills
• Minimum required work experience: 3 to 6 years in a related field
• Bachelor's degree in Analytics or a related field
• Experience in customer retention processes, preferably in the insurance industry
• Strong understanding of product development and innovation principles
• Experience with project management, including agile development processes
• Intermediate skills in data analytics, customer experience, retention reporting, and communication
• Proficiency in Power BI, Excel, and PowerPoint, with at least 4-6 years of experience

Essential Qualifications

The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with cross-functional teams. You will be a self-motivated and results-driven individual with a passion for delivering exceptional customer experiences and driving business growth.

Preferred Qualifications

Experience working in the insurance industry, preferably in a product development or customer retention role, is highly desirable. Additionally, experience with product strategy and roadmapping, market research, and project management would be an asset.

Skills and Competencies

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Strong understanding of product development and innovation principles
• Experience with project management, including agile development processes
• Intermediate skills in data analytics, customer experience, retention reporting, and communication
• Proficiency in Power BI, Excel, and PowerPoint

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. As a successful FBS Product Analyst, you will have opportunities to develop your skills and expertise, take on new challenges, and advance your career within the company. We offer a range of training and development programs, including mentorship, coaching, and formal training, to help you achieve your career goals.

Work Environment and Company Culture

blithequark is a dynamic and inclusive workplace, committed to fostering a culture of innovation, collaboration, and respect. We value diversity and inclusion, and we are dedicated to creating a work environment that is welcoming and supportive of all employees. Our company culture is built on a foundation of integrity, transparency, and accountability, and we are committed to making a positive impact on the communities we serve.

Compensation and Benefits

We offer a competitive compensation and benefits package, including:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including private health insurance and pension plan
• Career development and training opportunities
• Flexible work arrangements, including remote and office-based work options
• Dynamic and inclusive work culture within a globally renowned group
• Paid time off and training and development opportunities

Conclusion

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity to join our team as an FBS Product Analyst. With a strong analytical mindset, excellent communication skills, and a collaborative approach, you will be well-suited to succeed in this role and contribute to the success of blithequark. Apply now to take the first step in your career with a leading insurance company and start making a positive impact on the lives of our customers.