Experienced Customer Success Manager – Strategic Business Partner for Cybersecurity Solutions and Threat Intelligence

Introduction to blithequark

At blithequark, we are revolutionizing the world of cybersecurity by providing the most comprehensive threat intelligence repository, empowering software development, and advancing security solutions. Our mission is to keep the most sophisticated cybersecurity organizations and Fortune 500 enterprises informed and ahead of threats. With our software supply chain security and threat intelligence solutions, we are redefining the landscape of enterprise cybersecurity maturity globally.

About the Role

We are seeking a highly skilled Customer Success Manager who excels at the intersection of customer engagement, business value, and strategic growth. As a trusted advisor to a portfolio of key accounts, you will ensure that technical progress aligns with customer priorities, value is consistently delivered, and every account is positioned for long-term success. Our Customer Success Management team owns the post-sale business relationship, focusing on executive alignment, success planning, and outcome realization. We work closely with Sales, Renewals, and Customer Success Engineering to guarantee that customer goals are met and growth opportunities are uncovered.

Key Responsibilities

In this critical role, you will:

• Serve as the strategic business partner for a portfolio of customers, owning the post-sale relationship and driving executive engagement
• Build and maintain strong relationships with key stakeholders across business, security, and procurement functions
• Develop and maintain structured Customer Success Plans that align customer goals to blithequark's capabilities and define clear KPIs for value realization
• Lead Quarterly Business Reviews (QBRs) that connect product adoption and technical outcomes to measurable business impact and ROI
• Collaborate closely with Customer Success Engineers (CSEs) to ensure technical delivery is mapped to customer objectives and is progressing toward defined success milestones
• Monitor renewal timelines, identify expansion opportunities, and partner with Sales and Renewals to develop strategies for account growth and risk mitigation
• Proactively identify customer challenges or changes in priorities and take action to maintain alignment and satisfaction
• Advocate internally for customer needs, providing feedback to Product, Marketing, and Sales to influence roadmap and messaging
• Maintain accurate account health data and forecast renewal likelihood using internal tools and CRM platforms
• Stay informed on industry trends, customer use cases, and evolving risk factors that impact strategic engagement

Essential Qualifications

To succeed in this role, you should have:

• 5-6 years of experience in Customer Success, Account Management, or a client-facing role in a B2B SaaS or cybersecurity environment
• Proven ability to build and manage relationships with executive stakeholders and cross-functional customer teams
• Strong understanding of how to connect product usage and technical success to broader business outcomes
• Experience managing a portfolio of accounts with structured success planning, QBRs, and renewal forecasting
• Excellent communication, presentation, and facilitation skills, with the ability to lead executive conversations
• Familiarity with Customer Success platforms (e.g., PlanHat, Gainsight) and CRM systems (e.g., Salesforce)
• Comfortable working collaboratively across Sales, Technical, and Product teams to drive customer outcomes
• Analytical mindset with the ability to interpret customer data, identify trends, and act on risks or opportunities
• Self-motivated and organized, with strong attention to detail and a bias toward proactive engagement
• Willingness to travel occasionally for strategic customer meetings or business reviews

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience in the cybersecurity industry or a related field
• Knowledge of common enterprise architectures and industry terminology
• Certifications in Customer Success or a related field
• Experience with data analysis and visualization tools

Skills and Competencies

To excel in this role, you should possess:

• Strong business acumen and understanding of customer needs
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and analytical skills
• Ability to build and maintain strong relationships with customers and internal stakeholders

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have opportunities to:

• Develop your skills and knowledge in Customer Success and cybersecurity
• Take on additional responsibilities and contribute to the growth of the company
• Collaborate with cross-functional teams to drive customer outcomes and business growth
• Participate in training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

At blithequark, we pride ourselves on our innovative and collaborative work environment. Our company culture is built on the values of:

• Customer-centricity: We are dedicated to delivering exceptional customer experiences and outcomes
• Innovation: We encourage creativity, experimentation, and continuous learning
• Collaboration: We work together as a team to achieve common goals and drive business growth
• Diversity and inclusion: We value diversity and promote an inclusive work environment

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Base salary range: $120,000 - $130,000
• Bonus and equity opportunities
• Comprehensive benefits package, including medical, dental, vision, and life insurance
• 401(k) and retirement savings options
• Flexible PTO and quarterly wellness weekends
• Access to Udemy Business for professional development and continuous learning
• Pet insurance and other perks

Conclusion

If you are a motivated and experienced Customer Success Manager looking to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to delivering exceptional customer experiences and outcomes, and we believe that you can play a critical role in helping us achieve our mission. Apply now to join our team and take your career to the next level!