**Experienced Licensed Customer Service Representative – Gold Class Insurance Support**

Are you a licensed insurance professional looking to join a dynamic and purpose-driven organization that truly puts people first? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow and develop your skills in a supportive and inclusive environment? If so, we invite you to join blithequark's Gold Customer Service team, where you'll play a vital role in providing #peaceofmind to our customers and agents. **About blithequark** At blithequark, we're committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. Our purpose-driven organization is dedicated to providing protection for the unexpected and delivering it with care, helping people to confidently pursue tomorrow. **Our Culture** We value your hard work, integrity, and commitment to making things better. We put people first by offering benefits that support your life and well-being. Our inclusive environment is built on the principles of respect, empathy, and open communication. We believe that progress happens when people feel secure, and we're committed to creating an environment where every individual can make a meaningful impact. **The Role** As a Licensed Customer Service Representative in our Gold Class program, you'll be responsible for providing expert, around-the-clock assistance to agents and customers. You'll play a key role in supporting blithequark's leadership in the independent agency channel by delivering exceptional customer experiences through integrity, expertise, care, and simplicity. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. **Responsibilities** * Assist customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. * Deliver expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention. * Provide guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services. * Uphold customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. * Accurately maintain and track data across various computer systems. **Qualifications** * P&C License or a Personal Lines License. * Associate degree in a business-related field or equivalent experience required. * A minimum of 6 months related work experience is required with customer service experience preferred. * Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. * Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. * Must have the ability to handle confidential and proprietary information. * Proficiency with computers is mandatory. * Knowledge and ability to use Microsoft Office tools is necessary. * Must have a clear understanding of the organization's policies, standards, and procedures to guide customer interactions. **Skills and Competencies** * Strong communication and interpersonal skills, with the ability to build rapport with customers and agents. * Excellent problem-solving and analytical skills, with the ability to assess customer and agent needs. * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. * Ability to work in a fast-paced call center environment, with a high level of accuracy and attention to detail. * Strong knowledge of insurance products and services, with the ability to educate customers and agents on available options. * Ability to work collaboratively as part of a team, with a strong commitment to customer satisfaction and business growth. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow and develop your skills in a supportive and inclusive environment. We offer a range of training and development opportunities, including: * Paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST. * Ongoing coaching and feedback to support your growth and development. * Opportunities for advancement and career progression within the organization. * Access to a range of training and development programs, including online courses and workshops. **Work Environment and Company Culture** Our Gold team is vital in providing #peaceofmind to our customers and agents, and we're excited to have you join us in working together to achieve our shared goals. We offer a dynamic and supportive work environment, with a strong focus on customer satisfaction and business growth. Our inclusive culture is built on the principles of respect, empathy, and open communication, and we're committed to creating an environment where every individual can make a meaningful impact. **Compensation, Perks, and Benefits** We offer a competitive salary range, with opportunities for advancement and career progression within the organization. Our comprehensive benefits package includes: * Medical, dental, and vision insurance. * 401(k) matching program. * Paid time off and holidays. * Access to a range of training and development programs. * Opportunities for advancement and career progression within the organization. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law. **How to Apply** If you're a licensed insurance professional looking to join a dynamic and purpose-driven organization, we invite you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about our company culture, benefits, and career opportunities. We look forward to hearing from you! Apply for this job