Experienced Key Account Manager for Public and General Customers – Driving Business Growth through Strategic Partnerships and Excellent Customer Service

Welcome to blithequark

At blithequark, we are committed to transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. As a patient-focused company, we inspire and empower our employees to grow through life-changing work. We are certified as a Global Top Employer and offer stimulating careers, encourage innovation, and strive for excellence in everything we do. Our inclusive, collaborative workplace is united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

About the Role

The Key Account Manager for Public and General Customers will play a critical role in implementing the defined strategy of our Vaccine Business Unit towards sustainable growth in Vietnam from a commercial perspective, with a focus on key accounts. As a key member of our team, you will act as the primary point of contact for key accounts, sharing and cooperating in product deployment to the market. This includes product knowledge and information training, marketing, HCP engagement, and more.

Key Responsibilities

• Act as the primary point of contact for key accounts, sharing and cooperating in product deployment to the market.
• Identify key stakeholders to engage, work closely with all internal and external stakeholders to develop and execute strategic plans for key accounts that align with our overall vaccine business and brand strategy.
• Complete key account profiles and update any changes to these key accounts in charge.
• Monitor output situations and proactively build action plans to achieve business performance of key accounts, proposing adjustments to targets in the implementation area based on actual circumstances.
• Build and nurture strong, long-lasting relationships with customers and partners, understanding their unique needs and delivering tailored solutions with excellence.
• Work closely with other peers in Field Force, Marketing, and Medical to ensure a unified image and voice to KOLs and HCPs across channels nationwide.
• Stay abreast of market information and market trends, providing on-time feedback and inputs to RSM, Marketing, and Medical teams that contribute to brand planning, TAP, and impactful scientific engagement with HCPs.
• Manage assigned projects related to key accounts.

Commercial Performance Excellence

• Execute commercial engagement activities as per TAP, including group product presentations, promotional calls, and activities at symposiums.
• Provide HCPs and decision-makers with timely and accurate data and information about our products, handling objections effectively.
• Coordinate efficiently with internal cross-functions to provide timely and accurate information to customer queries about product data and evidence, supply and demand, scientific engagement activities, and PV-related matters.
• Ensure alignment of activities at assigned key accounts with our Vaccine Business Unit's objectives and marketing plans.
• Provide NCM and RSM with accurate forecasting, data tracking, and in-arm data.
• Collect e-consent from HCPs for omnichannel engagement activities.
• Support tender management and ensure zero non-compliance for all activities and materials in execution.

What You Bring to blithequark

Education and Experience Requirements

Essential:

• A university degree in medicine or pharmacy is mandatory.
• A compliance mindset is a must.
• Excellent communication and presentation skills in Vietnamese are required.

Desired:

• Experience in the pharmaceutical industry as a KAM or KAE is preferred.
• Experience in vaccines, regardless of role and responsibilities, is desirable.
• Good command of English (verbal, reading, and writing) is an asset.

Key Skills, Abilities, and Competencies

• Open to learning new knowledge and skills.
• A mindset towards business partnering.
• Self-motivated and results-oriented.
• Ability to work independently and in a team.
• Versatile and resilient, with the ability to stay positive in a pressure environment and work towards delivering results.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to empowering our people to shine. We offer a range of career growth opportunities and learning benefits, including training and development programs, mentorship, and opportunities to work on exciting projects. Our goal is to help you grow both personally and professionally, and we are dedicated to supporting your career aspirations.

Work Environment and Company Culture

Our work environment is inclusive, collaborative, and dynamic. We foster a culture of innovation, excellence, and teamwork, and we are proud of our commitment to creating a diverse workforce. We offer a range of benefits, including flexible working arrangements, health and wellness programs, and recognition and reward programs. Our goal is to create a workplace where everyone feels valued, respected, and empowered to contribute their best.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, bonus, and benefits. Our perks and benefits include health insurance, retirement plans, and paid time off, among others. We are committed to providing a comprehensive rewards package that recognizes and rewards your contributions to our organization.

Conclusion

If you are a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply for the Key Account Manager for Public and General Customers position at blithequark. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our organization. We look forward to receiving your application and exploring how you can help us deliver Better Health and a Brighter Future to people around the world.