Experienced Remote Customer Service Representative – Healthcare Industry Expertise and Exceptional Patient Experience Delivery

Welcome to blithequark: Enhancing the Member and Patient Experience

At blithequark, we combine industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. Our mission is to optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. With more than 25,000 employees across 5 countries, we are dedicated to delivering exceptional results for our clients and making a positive impact in the healthcare industry.

Why Join blithequark?

blithequark is a global leader in business process management, and we are passionate about shaping careers and enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients. Our team is committed to excellence, and we are hiring Remote Customer Service Representatives for our call center team to be the compassionate human connection that makes our service exceptional.

Become Part of a Team That S.O.A.R!

• S – Spark Curiosity: We encourage our team members to think creatively and explore new ideas to improve our services and enhance the patient experience.
• O – One Team, One Direction: We work together as a cohesive unit, supporting each other to achieve our goals and deliver exceptional results for our clients.
• A – Action for Results: We are a results-driven team, and we take action to achieve our objectives and make a positive impact in the healthcare industry.
• R – Right by Right Purpose: We are committed to doing what is right, and we strive to make a positive difference in the lives of our clients and their members.

Your Role: Remote Customer Service Representative

As a Remote Customer Service Representative at blithequark, you will be responsible for handling incoming calls promptly and professionally, researching and providing effective resolutions to customer inquiries, and accurately documenting call details. You will communicate empathetically and diplomatically with clear, professional articulation, and meet team goals for quality and customer satisfaction daily.

Key Responsibilities:

• Handle incoming calls from patients, members, or healthcare providers, and respond to their inquiries and concerns in a professional and empathetic manner.
• Research and provide effective resolutions to customer inquiries, using our systems and resources to find solutions and answer questions.
• Accurately document call details, including customer information, issues, and resolutions, to ensure that we have a complete record of all interactions.
• Communicate clearly and professionally, both verbally and in writing, to ensure that customers understand our responses and solutions.
• Meet team goals for quality and customer satisfaction, and strive to exceed customer expectations and deliver exceptional service.

What You Bring to the Table:

To be successful as a Remote Customer Service Representative at blithequark, you will need to have a commitment to excellence and a positive attitude, strong communication and interpersonal skills, and comfort in a fast-paced, team-oriented environment. You will also need to be proficient in navigating computer applications, have a desire to exceed customer expectations and grow professionally, and previous healthcare experience is a plus.

Essential Qualifications:

• High School Diploma or equivalent.
• Minimum of 1 year of experience in a call center environment, preferably in customer service.
• Reliable attendance, with no absences in the first 90 days.
• Typing speed of at least 25 WPM.
• Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download.
• Secure, private work area at home.
• Flexible availability, including weekends.

Preferred Qualifications:

• Previous experience in the healthcare industry, either as a customer service representative or in a related field.
• Knowledge of medical terminology and healthcare concepts.
• Experience with electronic health records (EHRs) and other healthcare software applications.
• Bilingual or multilingual skills, with the ability to communicate effectively with customers who speak languages other than English.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our team members grow and develop in their careers. We offer a range of training and development programs, including paid training in a cutting-edge virtual training environment, to help you build your skills and knowledge and advance in your career. With 90% of our leaders starting as Customer Service Representatives, we offer a clear path for career advancement and professional growth.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We are a results-driven team, and we strive to deliver exceptional results for our clients and make a positive impact in the healthcare industry. Our company culture is built on our values of excellence, integrity, and compassion, and we are committed to creating a positive and supportive work environment that allows our team members to thrive.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a hourly rate of $11.00–$14.00/hour (bilingual representatives: $15.00/hour), performance-based incentives, and a range of benefits, including comprehensive health coverage, employee wellness and engagement programs, and career advancement opportunities. We also offer daily pay, medical, dental, and vision coverage, life insurance, short-term and long-term disability options, flexible spending account (FSA), employee assistance program, 401(k) with employer contribution, and paid time off (PTO).

Additional Perks:

• Daily Pay: We offer daily pay to our team members, so you can get paid quickly and easily.
• Medical, Dental, and Vision coverage: We offer comprehensive health coverage to our team members, including medical, dental, and vision coverage.
• Life Insurance: We offer life insurance to our team members, to help protect their loved ones in the event of their passing.
• Short-Term and Long-Term Disability options: We offer short-term and long-term disability options to our team members, to help protect their income in the event of illness or injury.
• Flexible Spending Account (FSA): We offer a flexible spending account (FSA) to our team members, to help them save money on healthcare expenses.
• Employee Assistance Program: We offer an employee assistance program (EAP) to our team members, to help them manage stress and other personal issues.
• 401(k) with employer contribution: We offer a 401(k) plan with employer contribution to our team members, to help them save for retirement.
• Paid Time Off (PTO): We offer paid time off (PTO) to our team members, to help them relax and recharge.
• Tuition Reimbursement: We offer tuition reimbursement to our team members, to help them pursue further education and career development.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity to join our team as a Remote Customer Service Representative. With our commitment to excellence, integrity, and compassion, we offer a positive and supportive work environment that allows our team members to thrive and grow in their careers. Apply today and take the first step towards a rewarding career with blithequark!