Experienced Bilingual Customer Service Advisor – Spanish Language Expertise for Innovative Payment Solutions at blithequark

Welcome to blithequark: Revolutionizing Payments and Customer Experience

At blithequark, we're not just changing the game; we're reinventing it. As a leader in payment solutions, we've disrupted the status quo to become the largest and most loved acquirer in the UK, with over 150,000 customers across four countries transacting billions with us every year. Our purpose-built payments infrastructure for in-person commerce is truly game-changing, and we're just getting started.

Our success is driven by our people, who are our greatest investment and our ultimate competitive advantage. We hire exceptional individuals and give them the autonomy, trust, and ownership to thrive. If you're relentless, curious, and customer-obsessed, you'll fit right in with our team.

About the Role: Customer Service Advisor – Spanish Speakers

We're on the hunt for passionate, engaging, and ambitious Customer Service Advisors who speak Spanish to join our specialist frontline team in Bristol. As a Customer Service Advisor, you'll be the real MVP – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!

You'll have the opportunity to earn more by picking up weekend shifts, with a generous compensation uplift to boost your earnings. Our customer service team is the face of blithequark, and we're looking for individuals who can deliver exceptional service, prioritize customer satisfaction, and build strong relationships with our customers.

Key Responsibilities:

• Handle inbound calls, respond to emails, manage live chats, and proactively reach out to customers to keep them happy and in the loop.
• Answer a wide range of questions, from basic account info updates to troubleshooting tech issues – no two days are the same!
• Deliver excellent service across all channels, ensuring that our customers receive a seamless and personalized experience.
• Have value-based conversations with customers, taking opportunities to upsell and ensure our customers are getting the most out of our products and services.
• Juggle various systems, both internal and external, to provide efficient and effective support to our customers.
• Take on problems with a “Right First Time” attitude, owning challenges and seeing them through to the outcome.
• Help us get even better at what we do by sharing feedback and ideas for improvement.

Essential Qualifications:

• A background in retail, hospitality, or contact-center customer support – what's most important is customer obsession, adaptability, and a drive to grow with us!
• A commitment to delivering outstanding service and prioritizing customer satisfaction.
• An ability to excel at building relationships and communicating clearly.
• A proactive, can-do attitude and serious problem-solving skills.
• A comfort with wearing multiple hats and juggling tasks efficiently.
• The confidence to suggest improvements and constantly better what we do and how we do it.

Preferred Qualifications:

• Experience working in a fast-paced, dynamic environment.
• Knowledge of payment solutions and the financial industry.
• Fluency in Spanish, with excellent written and verbal communication skills.
• Previous experience in a customer-facing role, with a proven track record of delivering exceptional customer service.

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a team environment and build strong relationships with colleagues and customers.
• Adaptability and flexibility, with a willingness to learn and take on new challenges.
• A customer-obsessed mindset, with a focus on delivering exceptional service and ensuring customer satisfaction.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees thrive and grow. We offer a range of training and development programs, designed to help you build new skills and advance your career. Our culture is built on autonomy, trust, and ownership, giving you the freedom to take on new challenges and make a real impact on our business.

As a Customer Service Advisor, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You'll be part of a dynamic and fast-paced environment, with a focus on innovation and continuous improvement.

Work Environment and Company Culture

Our office-first culture means that we believe our best work happens when we collaborate in-person. Our offices are designed to foster communication, drive innovation, and spark our brightest ideas. With a range of collaboration spaces, quiet zones, and social hubs, you'll have everything you need to thrive.

We're committed to diversity, equity, and inclusion, and we believe that our teams should reflect the diversity of the businesses we serve. We're passionate about creating a workplace where everyone feels welcome, included, and valued.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, designed to recognize and reward your hard work and contributions. As a Customer Service Advisor, you'll receive:

• A base salary of £27,430.
• A potential bonus of up to £3000, paid out quarterly.
• A generous compensation uplift for weekend shifts.
• A range of benefits, including equipment, training, and development programs.

Conclusion

If you're a customer-obsessed, curious, and relentless individual who is passionate about delivering exceptional service, we want to hear from you. As a Customer Service Advisor at blithequark, you'll be part of a dynamic and innovative team that is changing the game in payment solutions. Apply now to join our team and take the first step in an exciting and rewarding career.

Visit our website to find out more about our benefits and what it's like to work at blithequark. We can't wait to hear from you!