Experienced Customer Success Director – Strategic Leadership and Customer Excellence in SaaS Industry

Introduction to blithequark

At blithequark, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform, enabling our customers to outpace their competition and the market. Our commitment to customer success and our Winning Culture unite us across teams and geographies, driving our mission to deliver exceptional outcomes for our clients.

About the Role

blithequark is seeking a highly driven and dynamic Customer Success Director to manage a team of 3-5 field resources and oversee a strategic set of customers within the Consumer industry vertical. As a front-line leader, you will report directly to the AVP of Customer Success for the Consumer industry vertical and work closely with other front-line leaders from customer success, sales, professional services, partner alliances, product, support, legal, and operations to drive customer outcomes and ensure business performance targets are achieved.

Key Responsibilities

• Execute the overall company and Customer Success strategy to deliver business-critical outcomes related to customer acquisition, implementation, adoption, and expansion.
• Lead and coach your team to achieve quarterly business goals and drive key performance metrics, including best-in-class retention rates, strong and consistent contribution of qualified leads for new business, and NNACV expansion to grow the existing customer base.
• Provide weekly and monthly business forecasts related to key metrics, with emphasis on rigorous inspection to drive forecast accuracy.
• Serve as a client-facing champion and foster senior-level customer relationships across your book of business, operating with a strong go-to-market and commercial mindset to drive strategic alignment, ensure tactical execution, influence key decisions, and secure commercial and operational commitments that strengthen customer relationships.
• Ensure the execution of key business excellence programs designed to ensure successful blithequark implementations, help customers achieve measurable business value from their investment, and identify and mitigate customer risks that emerge due to evolving business conditions.

Essential Qualifications

• Proven track record of success as a top performer with a minimum of five years of experience working in SaaS, including 3-5 years of prior management experience.
• Strong business acumen, coupled with exceptional written and verbal communication skills and proven ability to interface and influence senior executives.
• Financial expertise, including knowledge of business, finance, accounting, and strategy.
• Analytical skills, with the ability to consistently reprioritize and execute with speed and precision.
• Collaboration and leadership skills, with the ability to define clear objectives, communicate goals, and hold others accountable.
• Industry knowledge, with a strong understanding of industry trends and events.
• Financial analysis skills, with the ability to read and interpret financial results from 10K and other publicly available sources.
• Values-driven, inclusive, and empathetic, with a commitment to diversity, equity, inclusion, and belonging.

Preferred Qualifications

• Bachelor's degree, with a focus on business, finance, marketing, operations, supply chain, technology, or other fields with demonstrated relevance. An MBA is a plus.
• A customer success-oriented background, ideally with experience supporting enterprise performance management (EPM), multi-dimensional modeling platforms, or another leading SaaS provider.
• Experience negotiating commercial agreements for software and related services, with the ability to shape and influence commercial strategy for million-dollar agreements thoughtfully and creatively.
• Technical proficiency, with knowledge of agile software implementation methodologies.
• Customer focus, with strong customer management skills and executive-level communication experience.
• People development skills, with strong management and leadership experience, and a track record of cultivating talent.
• Business planning skills, with knowledge of business planning and forecasting practices.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Director, you will have access to training and development programs, mentorship, and opportunities to take on new challenges and responsibilities. You will be part of a dynamic and innovative team, working together to drive customer success and business outcomes.

Work Environment and Company Culture

blithequark is a place where diversity, equity, inclusion, and belonging are not just words on paper – they are the foundation of our culture. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect that makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary, bonus, and benefits. We also provide a range of perks, including flexible working hours, remote work options, and access to the latest technology and tools. Our benefits package includes health insurance, retirement savings, and paid time off, among other benefits.

Conclusion

If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for the Customer Success Director role at blithequark. This is an exciting opportunity to join a dynamic and innovative team, working together to drive customer success and business outcomes. Don't miss out on this chance to take your career to the next level and make a real impact at blithequark. Apply now and become part of our team of innovators and customer success experts.