Dedicated and Results-Driven Customer Support Representative – Bilingual Spanish and English Speaker for a Fast-Paced and Innovative Technology Company

Welcome to blithequark

blithequark is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners utilize our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. You can think of it as a unique blend of e-commerce and marketing solutions, specifically designed for the restaurant industry. Our mission is to empower local businesses to thrive in the digital age, and we're starting by helping independent restaurants succeed online.

Our Vision

We envision a future where tens of millions of local business owners use our technology to succeed in the digital age. Our goal is to provide innovative solutions that help restaurants and other local businesses to compete with huge technology corporations, saving them from losing customers and profits. Once we perfect our solution for restaurants, we plan to scale it to every other type of local business, making a significant impact on the way they operate and succeed online.

Our Traction

In just over three years, we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders. More importantly, we've helped thousands of restaurant owners save their businesses and thrive. Our team has grown from under 100 to nearly 200 talented individuals, and we're continuing to scale rapidly to keep pace with our customer growth. We've got top talent from the most successful companies in SMB software, including former employees from Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe.

Where We Work

blithequark is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. While we prioritize in-person collaboration for some roles, most of our teammates are distributed throughout the globe. We offer flexible working arrangements, including remote work options, to ensure that our team members can work from anywhere and maintain a healthy work-life balance.

Why We're Looking for You

We're seeking a highly skilled and dedicated Customer Support Representative to join our team. As the first point of contact for our restaurant owners, you will provide exceptional support and solutions to their questions and problems. We're looking for a team member who is fluent in both Spanish and English and can provide precise and detailed support in both languages. This is a fast-paced, KPI-focused role that requires strong communication skills, attention to detail, and the ability to manage a high volume of inbound and outbound calls, emails, and chats.

The Impact You Will Have

• Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails from our customers and their guests.
• Maintain a customer satisfaction level of over 90% by providing exceptional support and solutions.
• Use our CRM system to log all activities and interactions with our customers, ensuring that we have a comprehensive understanding of their needs and preferences.
• Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers, sharing knowledge and expertise to drive success.

Minimum Requirements

• Customer-facing support experience, preferably in a software company or a related industry.
• Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages.
• A designated work-from-home area with a high-speed internet connection, free from interruptions and background noise.
• Experience working in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Experience with a telephony system such as Talkdesk or RingDNA, or similar technology.
• Past experience working with restaurants or in the food service industry is a significant plus, as it will enable you to understand the unique challenges and needs of our customers.

What We Offer

• A competitive estimated yearly compensation package, equivalent to $20,000 USD, which reflects the local market rate and our commitment to fair compensation.
• Comprehensive health coverage, ensuring that you and your loved ones have access to quality medical care.
• Flexible working arrangements, including remote work options, to enable you to work from anywhere and maintain a healthy work-life balance.
• Unlimited PTO, allowing you to take time off when you need it, recharge, and come back to work refreshed and motivated.
• Fun perks and benefits, such as team-building activities, social events, and recognition programs, to create a positive and engaging work environment.

Career Growth Opportunities

At blithequark, we're committed to helping our team members grow and develop their careers. We offer training and development programs, mentorship opportunities, and a clear path for advancement, enabling you to take on new challenges and responsibilities as you progress in your role. Our goal is to create a culture of continuous learning, innovation, and experimentation, where our team members can thrive and reach their full potential.

Work Environment and Company Culture

Our company culture is built on the values of innovation, collaboration, and customer obsession. We believe in creating a work environment that is inclusive, diverse, and supportive, where our team members can feel comfortable, motivated, and empowered to do their best work. We prioritize open communication, transparency, and feedback, ensuring that everyone has a voice and can contribute to our mission and vision.

How to Apply

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer support, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss the next steps. We can't wait to hear from you and explore how you can contribute to our mission and success.

Conclusion

Joining blithequark as a Customer Support Representative is an exciting opportunity to be part of a fast-paced and innovative technology company that is changing the way restaurants and local businesses succeed online. With our commitment to customer obsession, innovation, and collaboration, we're confident that you'll find a challenging and rewarding role that aligns with your skills, interests, and values. Apply now and take the first step towards an exciting and fulfilling career with blithequark.