**Virtual Customer Representative - Phoenix Valley**

Are you ready to embark on a career journey that offers the perfect blend of flexibility, growth opportunities, and a chance to make a real difference in people's lives? Look no further than blithequark, a leading wireless provider dedicated to delivering exceptional customer service to its millions of subscribers. As a Virtual Customer Representative in our Phoenix Valley center, you will be the face of our company, providing top-notch support to our customers while enjoying the freedom to work from the comfort of your own home. **About blithequark** Founded in 1995, blithequark is the first wireless provider unapologetically built for Americans 50+. With a strong commitment to customer satisfaction, we have earned recognition as the most awarded wireless brand for customer service. Our team of over 3,000 employees is dedicated to providing affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. As a company, we value our employees and strive to create a work environment that is collaborative, inclusive, and supportive. **What You Will Do** As a Virtual Customer Representative, you will be responsible for providing exceptional customer service to our subscribers across the USA. Your primary duties will include: * **Customer Champion**: You will be the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in, and we know that you can be part of that solution. On average, you will take about 4+ calls per hour from our customers, providing them with accurate information, resolving their issues, and ensuring their satisfaction. * **Technology Troubleshooter**: When it comes to explaining cellular phones, billing, or answering general questions from our customers, you will be the expert. Not only will you be able to answer questions, but you will also be the solution! Customers will require assistance with how to operate their phone, and you will be there to guide them through the process. * **Highly Organized and Motivated**: This role requires you to be at your best throughout your entire shift. Since you will be working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift, except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace to ensure that you can focus on providing exceptional service. **What is in it for YOU** As a Virtual Customer Representative at blithequark, you will enjoy a range of benefits that will make your career journey with us truly rewarding. These include: * **Flexibility in Schedule**: We offer full-time, part-time, and split-shift options to accommodate your needs and preferences. * **Competitive Wage and Savings**: You will earn a competitive hourly wage of $16/hour, with opportunities to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out! * **Career Growth**: You are in charge of your career at blithequark, and we offer opportunities for growth and development. Yes, you read that correctly – you have the freedom to self-promote through meeting and maintaining your metrics. * **Paid Training**: You will receive full-time, 5-week training that is 100% paid, ensuring that you are equipped with the skills and knowledge needed to succeed in this role. * **Dynamite Benefits**: We offer benefits to cover all your needs and at affordable rates, including health, dental, and vision insurance, as well as a 401(k) plan. **What Skills You Need** While we will provide the training and support you need to succeed in this role, we do require certain skills and qualifications. These include: * **Right Attitude**: You will need to come prepared with an attitude focused on learning and creating great experiences for our customers. * **Experience**: A high school diploma or equivalent is required, as well as at least 6 months of customer service experience. Remote customer service experience is preferred. * **Office Computer Skills**: You will need basic computer skills, including general typing, use of common software applications, and ability to navigate the internet. * **Work from Home Requirements**: You will need to have a quiet, distraction-free workplace, a reliable internet connection with at least an upload speed of 20 MBPS and a download speed of 100 MBPS, and a location within 50 miles of our Phoenix Valley center. **Why Join blithequark** At blithequark, we value our employees and strive to create a work environment that is collaborative, inclusive, and supportive. We offer a range of benefits and opportunities for growth and development, and we are committed to delivering exceptional customer service to our subscribers. If you are looking for a career that offers flexibility, growth opportunities, and a chance to make a real difference in people's lives, then join us at blithequark. **How to Apply** If you are ready to embark on a career journey that offers the perfect blend of flexibility, growth opportunities, and a chance to make a real difference in people's lives, then apply now to become a Virtual Customer Representative at blithequark. We look forward to hearing from you! **Contact Information** For more information about this role or to apply, please visit our website or contact our recruitment team at [insert contact information]. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and supportive of all employees, and we strive to provide opportunities for growth and development to all our employees. **Pre-employment Background Check and Drug Screen** A pre-employment background check and drug screen are required for all candidates. Apply for this job