Experienced Customer Service Insurance Assistant for Commercial Policies - Delivering Exceptional Support in a Fast-Paced Remote Environment

Introduction to blithequark

At blithequark, we are passionate about providing exceptional customer service and support to our independent agents and customers. As a leader in the insurance industry, we understand the importance of delivering responsive and personalized service to our clients. Our Small Commercial Service Plus (SCSP) team plays a vital role in managing account information, preparing insurance documents, and providing policy files for further processing. We are now seeking an experienced Customer Service Insurance Assistant to join our team and contribute to our mission of delivering outstanding customer experiences.

Job Overview

In this role, you will be responsible for delivering exceptional customer service to our commercial policyholders and independent agents. You will manage account information, prepare insurance documents, and respond to internal and external requests regarding account information. Your excellent problem-solving skills, strong organizational abilities, and insurance knowledge will enable you to accomplish both routine and non-routine tasks and duties. As a contact center-based role, you will be expected to meet key performance indicators (KPIs) and metric goals, including phone handle time, after-call work time, schedule adherence, offline handle time, lead generation, quality, and offline adherence.

Key Responsibilities

• Enter and retrieve information of varying complexity using computer systems and applications to update records, obtain information for others, and respond independently to most questions and problems.
• Use intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, correspondence, and processes other insurance transactions to provide customer service and support.
• Perform other related support duties as requested, such as answering phones, processing mail, and assisting customers.
• Uphold our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.
• Adhere to a daily schedule to help maintain phone and offline service levels.
• Identify all required forms and materials related to policy changes and certificates.
• Assist in handling various requests from agents and insureds, including completing basic policy changes.
• Interact with other departments, including underwriting, billing, and processing, to help resolve customer requests.

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• High school diploma or equivalent.
• Minimum of 1-2 years of relevant customer service or administrative experience preferred.
• Prior Call Center/Insurance experience preferred but not mandatory.
• Proficiency with computers is mandatory.
• Excellent oral, written, and interpersonal communication skills, with the capacity to navigate multiple systems/sites in a fast-paced structured teamwork environment.
• Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.
• Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.
• Maintain a dedicated room with a desk, safe, quiet, professional working environment, and wire connected high-speed internet with a minimum of 5 dedicated mbps (20 mbps or more is recommended through a cable, fiber, or DSL service).

Training and Development

Our call center class begins on Monday, October 6, 2025. Attendance is critical to your success, and as such, 100% attendance is required for the duration of training, where performance will be continually assessed. Training hours are between 10:00 am – 7 pm EST / 7:00 am- 4 pm PST, Monday through Friday. This includes formal virtual classroom instruction, assessments, and on-job training. During training, individuals are also responsible for schedule adherence and are expected to actively participate in the training program.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to fostering an environment where employees can build long and meaningful careers. We offer comprehensive benefits, continuous learning opportunities, and a culture that values diversity, equity, and inclusion. Our employees have the opportunity to grow and develop within their roles, and we provide the support and resources needed to succeed. Whether you are looking to advance your career or simply looking for a new challenge, blithequark is the perfect place to start your journey.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We value our employees' hard work, integrity, and commitment to making things better. We put people first by offering benefits that support their life and well-being, including a comprehensive benefits package, flexible work arrangements, and opportunities for professional development. Our company culture is built on a foundation of respect, empathy, and inclusivity, and we strive to create an environment where every individual can make a meaningful impact.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary range that reflects the market value for our employees. Our pay philosophy is designed to provide opportunities for growth and development, and we offer a range of benefits, including health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible work arrangements, employee recognition programs, and opportunities for professional development.

Conclusion

If you are passionate about delivering exceptional customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to fostering an environment where employees can build long and meaningful careers, and we offer the support and resources needed to succeed. Don't miss out on this opportunity to join our team and contribute to our mission of delivering outstanding customer experiences. Apply now and take the first step towards a rewarding and challenging career with blithequark.