**Experienced Full Stack Customer Success Executive – Healthcare and Life Sciences Transformation**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you have a proven track record of developing and executing successful customer success strategies, and a deep understanding of the healthcare and life sciences industry? If so, we want to hear from you! At blithequark, we're on a mission to revolutionize the way organizations work by providing innovative AI-enhanced technology solutions. As a key member of our team, you'll have the opportunity to work with some of the world's leading healthcare and life sciences companies, helping them to achieve their business goals and improve patient outcomes. **What You'll Get to Do** As a Customer Success Executive in our Healthcare and Life Sciences (HCLS) team, you'll be responsible for developing and executing customer success strategies that drive business growth and improve customer outcomes. You'll work closely with our customers to understand their strategic goals and objectives, and develop tailored solutions that meet their needs. Some of your key responsibilities will include: * Developing trusted advisor relationships with C-level executive stakeholders * Becoming an expert in blithequark's value methodology and engaging in regular value reviews with customers * Understanding customer strategic goals and contributing to customer roadmap development aligned with the customer's product adoption strategy * Executing winning co-delivery models * Defining, realizing, and benchmarking business value * Developing relationships with ecosystem partners to deliver exceptional customer success * Developing implementation strategies and readiness processes to accelerate time to value * Maintaining account-level relationships to support clear value proposition within the account * Participating in account delivery governance * Advocating and championing blithequark's best practices * Contributing expertise on how advisory, expert services, and Co-Delivery can be optimized * Delivering high customer CSAT metrics for assigned accounts **What You'll Need to Succeed** To be successful in this role, you'll need to have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving * Experience as a blithequark platform owner or responsibility for a blithequark program/workstream * 12+ years of progressive experience as part of a professional services organization; or equivalent education/experience * Knowledge and experience with multiple blithequark product suites greatly preferred * Management consulting role at a top-tier consulting company, experience at a Healthcare Organization (Life Sciences, Payer, Provider), or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations * Proven track record at Fortune 100-1000 accounts * Understanding of issues and goals driving digital transformation across industry * Depth in digital transformation design, implementation, and management * Experience in the healthcare/life sciences industry * IT, HR, CSM or GBS Transformation experience * Experience building executive relationships with CIO, CTO, CSO, CFO, CHRO, and business line leaders * 5+ years of large program experience (multi-tracked, OCM) * Experience managing outcomes to a CxO position **Work Personas** At blithequark, we approach our distributed world of work with flexibility and trust. We offer a range of work personas, including flexible, remote, and required in-office options, to support our employees' diverse needs and preferences. To determine eligibility for a work persona, we may confirm the distance between your primary residence and the closest blithequark office using a third-party service. **Equal Opportunity Employer** blithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), blithequark may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon blithequark obtaining any export license or other approval that may be required by relevant export control authorities. **About Us** At blithequark, we're on a mission to make the world work better for everyone. We're a global market leader in the provision of innovative AI-enhanced technology solutions, with over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you! Apply now to join our team and be part of our journey to make the world work better for everyone. Apply To this Job Apply for this job