Salesforce Administrator - ITS4

Working Title: Salesforce Administrator - ITS 4 Job Class: Information Technology Specialist 4 Agency: Minnesota IT Services • Job ID: 89973 • Location: St. Paul • Telework Eligible: Yes • Full/Part Time: Full-Time • Regular/Temporary: Unlimited • Who May Apply: Open to all qualified job seekers • Date Posted: 11/08/2025 • Closing Date: 11/17/2025 • Hiring Agency/Seniority Unit: Minnesota IT Services • Division/Unit: Salesforce Center of Excellence • Work Shift/Work Hours: Day Shift • Days of Work: Monday - Friday • Travel Required: No • Salary Range: $37.07 - $61.14 / hourly; $77,402 - $127,660 / annually • Job Class Option: Object Oriented • Classified Status: Classified • Bargaining Unit/Union: 214 - Minnesota Association of Professional Employee (MAPE) • FLSA Status: Exempt - Administration • Designated in Connect 700 Program for Applicants with Disabilities: Yes The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Salesforce Center of Excellence team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners. The Salesforce Administrator exists to analyze, design, develop, document, support, maintain and enhance complex and large-scale business applications that leverage the Salesforce application, platform and related add-on or third-party applications. The incumbent will work closely with Business Analysts, Subject Matter Experts, other Salesforce administrators, and all product team members to deliver Salesforce applications that address documented business requirements and operate within design specifications. The incumbent will be responsible for understanding business problems and designing solutions on an enterprise product platform (via declarative tools). This Salesforce Administrator looks at business requirements and interprets how to best apply the out of the box product to provide a solution, including finding alternative approaches that best leverage the platform. Salesforce Administrators most often use Agile techniques and are a part of a larger, cross-functional team. Salesforce Specialists should have a passion for learning new platform capabilities and clouds to stay on top of the ever-growing product ecosystem. This position requires an employee to be onsite at 180 E. 5th Street, Suite 110, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements. Minimum Qualifications Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here.: Position requires a minimum of four (4) years of IT related experience in performing Salesforce Management functions. Experience must include: • Experience in analyze, design, develop, document, support, maintain and enhance complex and large-scale business applications that leverage the Salesforce application, platform and related add-on or third-party applications • Experience across the full application lifecycle in Salesforce, including requirements gathering, configuration, customization, testing, deployment, documentation, and ongoing support. • Experience with automation (flow development) APIs visual force pages and lightning components. • Experience in Salesforce administration, application development, information management, databases, and security for highly complex projects. • Experience with industry-standard application development methodologies and a solid understanding of Software Development Lifecycle (SDLC) principles, and release management. • Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties. • Customer service skills that include active listening, empathy, and problem-solving. A master’s degree in information technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor’s degree substitutes for two (2) years, OR an IT related associate’s degree substitutes for one (1) year. Preferred Qualifications • Certified as a Salesforce Administrator; certifications in Salesforce Advanced Administrator and Salesforce Platform App Builder are a plus. • Advanced technical experience as a Salesforce Administrator, with a proven track record of developing and maintaining complex business applications, preferably in a government setting. • Proficiency in Salesforce configuration, including but not limited to, custom objects, fields, formulas, flows, validation rules, and Salesforce security as well as experience with data import, export, and manipulation using Salesforce data tools (Data Loader, Import Wizard, Salesforce Shield and Public Sector Solutions). • Experience in Salesforce administration, application development, information management, databases, report generation and security for highly complex and large-scale projects. • Ability to manage details of highly complex and large-scale projects involving large data sets stored in a variety of environments and be able to set priorities among multiple demands under tight time constraints and external pressure. • Experience conducting technical walkthroughs focused on optimization, diagnostics, and issue resolution as well as conducting peer code reviews focused on knowledge transfer and skill building and strong organizational and time management skills that can be applied to team development situations as well as strong conflict resolution and consensus building skills are critical. • Experience with third-party packages such as S-Docs, OwnBackup (Salesforce Backup) S: Drive • Experience with Salesforce SSO, Entra Salesforce email relay and Akamai. Additional Requirements It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following: • SEMA4 Records Check (applies to current and past state employees only) • Criminal History Check • Reference Check • Social Security and Address Verification • Education Verification • CJIS Background Check • DOC Background Check • Driver's License Record Check • DHS Vulnerable Adult Check • Mantoux test (some DOC and MDVA positions) • Drug screen (BCA & Some DPS positions) • Other legally required checks Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States. How To Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers. Contact If you have questions about this position, contact Jessica Lang at [email protected] Connect 700 To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Jessica Lang at [email protected]. Veterans To be considered for any Veteran's Status, you MUST indicate this on your application. RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must: • Meet all Minimum Qualifications identified in this posting. • Meet all of the RSV criteria. • Submit a copy of your DD-214 form by the closing date to: [email protected] CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you: • Meet service requirements and have a verified service-connected disability rating of at least 30%. • Provide qualifying documentation verifying the disability. • Meet all Minimum Qualifications identified in this posting. • You must submit all documentation by the closing date to: [email protected] Current State Employees • Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 4/Object Oriented position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means. • Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office. About Minnesota IT Services Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT. Working together to improve the state we love. What do Minnesota's State employees have in common? • A sense of purpose in their work • Connection with their coworkers and communities • Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your benefits may include: • Paid vacation and sick leave • 12 paid holidays each year • Low-cost medical, dental, vision, and prescription drug plans • Fertility care, including IVF • Diabetes care • Dental and orthodontic care for adults and children • 6 weeks paid leave for parents of newborn or newly adopted children • Pension plan that provides income when you retire (after working at least three years) • Employer paid life insurance to provide support for your family in the event of death • Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury • Tax-free expense accounts for health, dental, and dependent care • Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: • Training, classes, and professional development • Tuition reimbursement • Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support: • A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance • Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues • Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [email protected] and let us know the support you need. Apply tot his job Apply To this Job