Senior Customer Success Technical Architect for Cloud-Based Data Streaming Solutions at blithequark

Welcome to blithequark

At blithequark, we're not just building better technology; we're revolutionizing the way data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time, enabling companies to react faster, build smarter, and deliver experiences as dynamic as the world around them. We're a team of smart, curious humans pushing toward something bigger, together, with a shared vision of making data streaming accessible and powerful for all.

Our culture is built on the principles of collaboration, innovation, and customer obsession. We believe in empowering our employees to take ownership, to ask hard questions, and to give honest feedback. We're a team that shows up for each other, with no egos or solo acts, just a collective drive to achieve something extraordinary. If you're passionate about data streaming, customer success, and making a real impact, you're in the right place.

About the Role

blithequark is searching for a Senior Customer Success Technical Architect (CSTA) to act as a trusted technical advisor and advocate, working closely with our customers to ensure their success, retention, and expansion. The primary objective of this role is to provide technical guidance, including best practices, for the blithequark product suite, helping customers accelerate time to value, maximize product consumption, and achieve their overall business objectives.

The CSTA role is both deeply technical and commercial in nature, requiring a unique blend of technical expertise, relationship management skills, and industry experience. You will leverage your technical background to advise customers on their architectures, including patterns and strategies for operating and maturing their blithequark subscription. You will also utilize your relationship management skills to guide the customer on how they can best achieve their business goals and value-based outcomes via their blithequark investment.

Key Responsibilities

• Champion and advocate for the customer within blithequark, serving as the technical voice of the customer and coordinating between blithequark Sales, Product, Services, Support, and Training teams to drive technical success.
• Identify customer technical objections and develop strategies to address those blockers to adoption, ensuring seamless integration and optimal use of blithequark solutions.
• Proactively support customers through technical lifecycle activities such as architecture planning, cluster and security design, monitoring and automation, reviewing and providing guidance on upgrade or migration plans, platform and application hardening ideas, and high availability design.
• Guide customers up the data streaming maturity curve through recommendations on advanced technical topics, such as data mesh, stream processing, utilization optimization, and performance tuning, helping them unlock the full potential of blithequark's platform.
• Develop and present periodic customer reviews, including analysis of technical health and operational performance, to blithequark senior management, ensuring transparency and continuous improvement.
• Document and transfer knowledge to customers and internal teams, assisting customers in advancing their knowledge and abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.
• Leverage knowledge of customer environments and use cases to influence the roadmap of blithequark products, ensuring that our solutions meet the evolving needs of our customers and the market.
• When necessary, roll up your sleeves and dig in to help address customer issues alongside blithequark Technical Support Engineers and Core Engineering, demonstrating a commitment to customer satisfaction and success.

Essential Qualifications

• Bachelor's degree in Computer Science, Engineering, Mathematics, or equivalent degree or experience, providing a solid foundation for technical expertise and problem-solving.
• Demonstrated success in a technical Field role for a product/SaaS company with enterprise customers, showcasing your ability to work with complex technologies and drive customer success.
• Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies, and a self-starter mentality that thrives in fast-paced environments.
• Excellent interpersonal and communication skills, with the ability to concisely explain tricky issues and complex solutions to a variety of personas, from technical to non-technical stakeholders.
• Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention.
• Collaborative spirit, outstanding consulting and relationship management skills, and the ability to rapidly switch context, ensuring seamless interactions with customers, peers, and other stakeholders.
• Hands-on knowledge of one or more key cloud vendors (AWS, GCP, and Azure), with a solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.).
• Experience prototyping and analyzing code for client solutions in multiple languages (e.g., Java, Python, Go, etc.), with a strong foundation in programming principles and software development methodologies.
• Experience with Java Virtual Machine (JVM) tuning and troubleshooting, as well as operating Linux, with knowledge of how to configure, tune, and troubleshoot both RedHat and Debian-based distributions.
• Ability to learn new technologies quickly, with a strong interest in doing so, and a commitment to ongoing learning and professional development.

Preferred Qualifications

• blithequark Developer or Administrator certifications, demonstrating your expertise and commitment to blithequark's platform and solutions.
• Experience with Apache Kafka and Apache Flink, with a deep understanding of distributed systems and streaming technologies.
• Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc., showcasing your ability to integrate blithequark's solutions with other technologies.

What We Offer

At blithequark, we're committed to providing a comprehensive compensation package, including a competitive salary, benefits, and perks that support your well-being and career growth. Our benefits package includes:

• Comprehensive health insurance, with medical, dental, and vision coverage.
• 401(k) matching program, with a generous company match to help you save for your future.
• Flexible paid time off, with a generous allowance for vacation, sick leave, and holidays.
• Professional development opportunities, with training, mentorship, and education assistance to help you grow your skills and career.
• Access to the latest technologies and tools, with a commitment to staying at the forefront of innovation and excellence.

Career Growth and Learning

At blithequark, we're dedicated to helping you grow your career and develop your skills. Our team is passionate about learning and development, and we offer a range of opportunities to help you achieve your goals, including:

• Mentorship programs, with experienced professionals who can guide and support you in your career journey.
• Training and education assistance, with access to courses, conferences, and workshops to help you develop your skills and knowledge.
• Cross-functional collaboration, with opportunities to work with different teams and departments to broaden your understanding of our business and solutions.
• Recognition and rewards, with a culture that celebrates achievement and recognizes individual and team contributions.

Work Environment and Company Culture

Our work environment is dynamic, collaborative, and fast-paced, with a culture that values innovation, creativity, and teamwork. We believe in empowering our employees to take ownership, to experiment, and to learn from their mistakes. Our company culture is built on the principles of:

• Collaboration, with a focus on teamwork, communication, and mutual respect.
• Innovation, with a commitment to staying at the forefront of technology and innovation.
• Customer obsession, with a passion for delivering exceptional customer experiences and driving customer success.
• Continuous learning, with a culture that values ongoing learning, development, and growth.

Conclusion

If you're a motivated and talented individual with a passion for data streaming, customer success, and technical architecture, we want to hear from you. Join our team at blithequark and become part of a dynamic, innovative, and customer-obsessed organization that's changing the way data moves and what the world can do with it. Apply now to take the first step in an exciting and rewarding career journey.