**Experienced Contract Enterprise Customer Success Manager – Web & Cloud Application Development**

Are you a seasoned Customer Success Manager looking for a new challenge in a rapidly growing industry? Do you have a passion for building and growing successful security testing programs for enterprise clients? If so, we have an exciting opportunity for you to join our team at blithequark as a Contract Enterprise Customer Success Manager. **About blithequark** blithequark is a leading provider of Offensive Security Testing solutions, empowering organizations to operate fearlessly and innovate securely. Founded on the belief of a fundamental human aspiration – the desire to live better and safer – our diverse, fully remote team is committed to helping organizations of all sizes with seamless, effective, and collaborative security testing. Our customers can start a pentest in as little as 24 hours and integrate with advanced development cycles thanks to our powerful SaaS platform and exclusive community of testers, the Cobalt Core. **Join Our Team** At blithequark, we strive to build a diverse and inclusive workforce that reflects the unique rich culture of our organization. We aspire to engage with diverse individuals, communities, and organizations to continue to nurture our culture. Join our team, and be your true self to do your best work. **Job Description** We are looking for a top Customer Success Manager to join our Enterprise team in a six-month contract position and help our customers build and grow successful security testing programs. As a Contract Enterprise Customer Success Manager, you will be interfacing with C-level executives both internally and externally, and will be responsible for owning overall relationships with assigned clients. **Key Responsibilities:** * Own overall relationship with assigned clients, including: + Increasing adoption + Ensuring retention + Driving increased growth + Satisfaction * Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services * Develop, prepare, and nurture customers for advocacy * Build successful security testing programs for our customers * Act as the voice of the customer internally to advocate customer’s needs * Monitor day-to-day service execution and customer satisfaction * Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals * Manage annual renewal process for customers to assure uninterrupted product use * Work to identify and/or develop upsell opportunities * Program manage account escalations * Interface with internal and external C-level executives * Team directly with Sales to build a great customer experience **You Have:** * 3-5 years of work experience in Customer Success and/or Account Management * A commercial, consulting mindset * Project/program management experience * Experience working with Salesforce * Multi-tasking skills and the flexibility to adjust to changing priorities on-the-fly * Strong written and verbal communication * Familiarity working with Enterprise level clients * Prior experience working in a very detail-oriented and analytical environment * Prior experience closing sales deals and speaking with C-level executives * Drive, no one needs to push you to excel; it’s just who you are * Eagerness to learn, adapt, and perfect your work; you seek out help and put it to good use * A strong desire to help and serve our customers: They win, so you win **Pay Range Disclosure** blithequark is committed to fair and equitable compensation practices. The salary range for this role is $30-$37 per hour. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states and may be impacted by proximity to major metropolitan cities. **Work Environment and Company Culture** As a remote team, we value flexibility and work-life balance. Our team members are empowered to work from anywhere, at any time, as long as they meet their goals and objectives. We prioritize open communication, collaboration, and continuous learning. Our company culture is built on the principles of diversity, equity, and inclusion, and we strive to create a workplace where everyone feels welcome, valued, and supported. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our team members' growth and development. We offer a range of training and development programs, including mentorship, coaching, and leadership development opportunities. We also prioritize continuous learning and professional development, and encourage our team members to pursue certifications, attend conferences, and participate in industry events. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including a salary range of $30-$37 per hour, plus benefits and perks such as: * Health, dental, and vision insurance * 401(k) matching program * Flexible PTO policy * Professional development opportunities * Access to cutting-edge technology and tools * Collaborative and dynamic work environment **How to Apply** If you are a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, and we want the best available persons for every job. We make employment decisions only based on merit. It is our policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. We are committed to complying with all applicable laws and providing equal employment opportunities. This commitment applies to all persons involved in the operations of blithequark regardless of where the employee is located and prohibits unlawful discrimination by any employee of blithequark. **E-Verify Employer** blithequark is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Apply for this job