**Experienced Customer Service Representative – Pet Industry Expertise – Remote Opportunity in Texas**

Are you a people person with a passion for helping others? Do you have a knack for resolving complex issues and providing exceptional customer experiences? If so, we may have the purr-fect opportunity for you! blithequark is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time, and we're seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization. As a Customer Service Representative at blithequark, you'll have the unique opportunity to work from home in Texas, starting at a competitive wage of $15.50 per hour. With opportunities to learn and further develop your skills while working remotely, you'll be empowered to become your best and make a real difference in the lives of our customers. **What You'll Do** As a Customer Service Representative, you'll be the face of blithequark, interacting with customers over the phone, via email, or through our online chat platform. You'll be responsible for: * Communicating with customers who contact us regarding various topics, such as shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems. * Researching and problem-solving to provide solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution. * Operating with understanding, applying active listening, perseverance, compassion, and understanding to customers and Team Members alike. * Engaging with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration. * Maintaining a high level of productivity and efficiency in a fast-paced environment, while providing exceptional customer experiences. **What You'll Need** To succeed in this role, you'll need: * 2 years of customer service experience, with a proven track record of providing exceptional customer experiences. * Strong written, verbal, and listening abilities, as demonstrated through a written assessment. * Ability to multi-task, maintaining a conversation on the phone while navigating on the computer and taking notes. * Skill in computer usage for data entry and efficient internet browsing to assist customers. * Ability to adapt to change with the business needs of the company. * Flexibility to shift schedule and work overtime as needed by the business unit. * Dedication to maintaining confidentiality and securing critical information. * High school graduate or equivalent experience. * Willingness and ability to pass a background check. **Technical Requirements** To ensure a seamless customer experience, you'll need: * A work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience. * A work area acceptable for webcam use. * A reliable wired, high-speed internet and broadband connection, with a download speed of at least 30 Mbps and an upload speed of at least 10 Mbps. * A cell phone or tablet that can be used for two-factor authentication through Okta Verify. **Why blithequark Customer Service?** At blithequark, we're committed to empowering our Team Members to become their best. As a Customer Service Representative, you'll have the opportunity to: * Grow and develop your skills through ongoing training and development, resources, and opportunities to become your best. * Make a difference in the lives of our customers, while working in a culture that values diversity and inclusion. * Receive competitive wages, medical & dental insurance, 401k, and more! * Work together with other experienced, hard-working, and passionate Team Members who are making an impact every single day. **Equal Opportunity Employer** blithequark prioritizes equal opportunity and promotes diversity and inclusion among all Team Members. If you have a disability as per the Americans with Disabilities Act or any comparable law, and you require an accommodation for the application process or to meet the job requirements, or if you need a religious accommodation, please contact [email protected]. **How to Apply** If you're ready to join a dynamic team and make a real difference in the lives of our customers, apply now! Visit our website to learn more about this opportunity and to submit your application. Apply for this job