Experienced Senior Technical Product Manager for Innovative Cloud Contact Center Solutions – Transforming Customer Engagement through AI-Powered Chat Capabilities

Introduction to blithequark

At blithequark, we are driven by a vision to revolutionize the way businesses operate by providing intuitive and differentiated technology solutions. As part of our mission to accelerate our customers' businesses, we are committed to delivering innovative products that solve enduring business challenges. Our team blends vision with curiosity and real-world experience to build opinionated, turnkey solutions that are easy to use and provide superior customer experiences.

About the Role

We are seeking an experienced Senior Technical Product Manager to join our team and lead the development of innovative chat capabilities for our cloud contact center service. As a Senior Technical Product Manager, you will define the long-term product vision and lead cross-functional efforts to build cutting-edge chat solutions that integrate with our contact routing, agent workspace, end customer experiences, and AI services. This role offers the opportunity to shape the future of customer engagement while solving complex technical challenges at scale.

Key Responsibilities

• Engage with customers to understand their goals and challenges and define a product vision, including future roadmap, investment, innovation, and experimentation
• Influence senior leaders across blithequark and communicate your product vision, strategy, goals, status, and customer impact
• Build a roadmap and define features that delight our customers, drive adoption, and increase utilization of our services
• Collaborate with engineering to build new capabilities and source customers for early adoption, beta testing, and launch partners
• Launch and promote new capabilities in collaboration with product marketing
• Deliver compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings

A Day in the Life

As a Senior Technical Product Manager at blithequark, you will enjoy working directly with all levels and types of customers, from CxO to individual contributors and engineers to business people, to solve their most complicated problems through software. You will thrive in a collaborative environment where we work towards common goals and are passionate about learning and taking on new and ambiguous challenges. You will lead and partner with a variety of stakeholders to identify and prioritize the right problems to solve and solutions to develop.

Essential Qualifications

• 5+ years of technical product management experience with internet business experience
• 5+ years of working as a Technical Product Manager
• 3+ years of technical experience in software development, network development, IT, or other related fields
• Experience in taking a product from conception and definition phase through engineering design and taking it to market
• Experience delivering large-scale SaaS, PaaS, or IaaS products where you are responsible for the full product lifecycle, from concept through go-to-market

Preferred Qualifications

• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience working within teams delivering software products and features using agile methodologies

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of learning and development opportunities, including mentorship programs, training sessions, and conferences. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. We are continuously raising our performance bar as we strive to become Earth's Best Employer, and we offer endless knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a better-rounded professional.

Work Environment and Company Culture

At blithequark, we value work-life harmony and offer flexible work hours and arrangements to support our employees' well-being. We believe that achieving success at work should never come at the expense of sacrifices at home. Our inclusive team culture is built on a foundation of respect, empathy, and trust, and we empower our employees to be their authentic selves. We are committed to creating a workplace where everyone feels valued, respected, and supported.

Compensation, Perks, and Benefits

Our compensation reflects the cost of labor across several US geographic markets, and we offer a range of benefits, including medical, financial, and other benefits. We are a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.

Conclusion

If you are an entrepreneurial and driven individual who is passionate about building and owning transformative technology-driven products, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Senior Technical Product Manager, you will have the chance to shape the future of customer engagement and solve complex technical challenges at scale. Don't miss out on this opportunity to make a real impact and join a team that is dedicated to delivering innovative solutions that delight our customers.