Experienced Customer Service Representative – Behavioral Health Advocate and Care Coordinator (Monday-Friday 10:45am -7:15pm EST)

Welcome to blithequark: Transforming Health Care with Compassion and Excellence

At blithequark, we are dedicated to building a world of health around every consumer, driven by our passion for transforming health care. As a leading health solutions company, we reach millions of Americans through our local presence, digital channels, and a team of over 300,000 purpose-driven colleagues. Our mission is to care for people where, when, and how they choose, in a way that is uniquely more connected, more convenient, and more compassionate. We do it all with heart, each and every day, and we are looking for like-minded individuals to join our team.

About the Role: Customer Service Representative – Behavioral Health

blithequark has an exciting opportunity available for a full-time Customer Service Representative in our Behavioral Health team. As a Customer Service Representative, you will provide advocate care to assist members with a clear path to care, claims understanding, and resolution, while educating them on online resources. You will guide members through their plan of benefits, blithequark policy and procedures, and have knowledge of resources to comply with regulatory guidelines. This role is perfect for individuals who are passionate about delivering exceptional customer service, building strong relationships, and making a positive impact on people's lives.

Position Overview

• Schedule: Monday-Friday 10:45am -7:15pm EST. Please note that schedules are subject to change at any time with advanced notice due to business needs.
• Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the company-observed holiday falls on your normal workday. No PTO is available during the first 45 days of employment.
• Training Requirements: The first six weeks of employment will be dedicated to training, which will take place on Monday-Friday 9:00AM-5:30PM EST.

Key Responsibilities

• Create an empathetic connection with our members by understanding and engaging them to the fullest, championing their best health.
• Take accountability to fully understand the member's needs by building a trusting and caring relationship with them.
• Anticipate customer needs by answering unasked questions and providing proactive solutions.
• Perform reviews of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
• Perform financial data maintenance as necessary and explain member's rights and responsibilities in accordance with their contract.

Workspace Requirements

To ensure your success in this role, you must have a quiet and secure workspace in your home. We recommend the following technical requirements for your residential internet service:

• Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast).
• Choose a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet.
• A hardwired connection is required (ethernet connection); a wireless connection may introduce the risk of performance degradation.
• Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection to ensure your ability to perform your work is not affected.

Required Qualifications

• 1+ years of experience in a call center environment.
• Experience using Microsoft Office products, specifically Excel, Outlook, and Word.
• High School Diploma or GED.

Preferred Qualifications

• Previous Behavioral Health, Medical, or Insurance background.
• Experience working from home in a remote role.

What We Offer

At blithequark, we are committed to fostering a workplace where every colleague feels valued and that they belong. We take pride in our comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of our colleagues and their families. Our benefits include:

• Affordable medical plan options.
• A 401(k) plan (including matching company contributions).
• An employee stock purchase plan.
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our colleagues' growth and development. As a Customer Service Representative, you will have access to training and development programs, mentorship, and opportunities to advance your career within the company. You will be part of a dynamic team that is passionate about delivering exceptional customer service and making a positive impact on people's lives.

Work Environment and Company Culture

Our company culture is built on a foundation of compassion, excellence, and teamwork. We believe in creating a work environment that is inclusive, supportive, and empowering. As a Customer Service Representative, you will be part of a team that values diversity, equity, and inclusion, and is committed to making a positive impact on the communities we serve.

Compensation and Perks

The typical pay range for this role is $17.00 - $34.15 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a blithequark bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Join Our Team: Apply Now

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative – Behavioral Health at blithequark, you will be part of a dynamic team that is dedicated to transforming health care and making a positive impact on people's lives. Don't miss out on this opportunity to join our team and start your journey with blithequark today!