Experienced Digital Customer Service Advisor – Energy Specialist (Remote) – Delivering Exceptional Customer Experiences and Making a Positive Impact at blithequark

Welcome to blithequark: Where Passion Meets Purpose

At blithequark, we're on a mission to revolutionize the energy industry and make a real difference in people's lives. We're not just another company; we're a team of innovators, thinkers, and doers who are passionate about creating a better future for our customers and the planet. If you're looking for a career that's more than just a job, where you can use your skills to make a positive impact, then you're in the right place.

About the Role: Digital Customer Service Advisor – Energy Specialist

We're looking for a talented and enthusiastic Digital Customer Service Advisor to join our team at blithequark. As a Digital Customer Service Advisor, you'll be the face of our company, providing exceptional customer service and support to our customers via phone, email, and other digital channels. You'll be responsible for resolving customer queries, addressing concerns, and providing personalized solutions that meet their needs. If you're a people person, a problem-solver, and a passionate advocate for excellent customer service, then we want to hear from you.

Key Responsibilities:

• Making energy easy: Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro: Whether it's a billing query, a meter issue, or a complex energy conundrum – you'll be on it, finding the best fix fast.
• End-to-end service via phone or email: No endless transfers or passing the buck – you'll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet: No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• Treat every customer with the care you’d give gran: We believe in warmth, kindness, and going the extra mile – because that's what good service looks like.
• Making a difference: Whether it's helping someone struggling with their energy bills or advising on greener energy choices, you'll have a real impact.
• Working from the comfort of your own home: You'll be home-based with flexible hours, allowing you to balance your work and personal life with ease.

Essential Qualifications:

• Live for great customer service: You get a kick out of helping people and making their day that little bit better.
• Ask questions and embrace change: Things move fast here – you'll love learning new things and rolling with the punches.
• Have each other’s backs: No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
• Care about the planet: We're fighting climate change, and we want people who share our passion for a greener future.
• Spot problems and fix them: If something's not working, you'll be the first to figure out a better way – and make it happen.

Preferred Qualifications:

• Tackle tough calls head-on: Some conversations will be challenging, and some days will be non-stop – but you'll take it in stride, stay cool under pressure, and keep finding solutions.
• Look out for those who need it most: From customers struggling to pay their bills to those in vulnerable situations, you'll bring empathy, patience, and the right support every time.
• Experience in customer service or a related field: While not essential, previous experience in customer service or a related field would be beneficial.

Skills and Competencies:

To succeed in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. You'll be a natural problem-solver, with a keen eye for detail and a passion for finding creative solutions. You'll also be comfortable working in a fast-paced environment, with the ability to prioritize tasks and manage your time effectively.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our employees grow and develop in their careers. You'll have access to ongoing training and development opportunities, including workshops, webinars, and conferences. You'll also have the chance to work with a talented team of professionals who are passionate about what they do, and who will support and mentor you every step of the way.

Work Environment and Company Culture:

Our company culture is built on a foundation of trust, respect, and open communication. We believe in empowering our employees to take ownership of their work, and to make decisions that align with our company values. We're a dynamic and innovative company, with a passion for making a positive impact on the world. If you're looking for a work environment that's collaborative, supportive, and fun, then you'll love working at blithequark.

Compensation, Perks, and Benefits:

We offer a competitive salary and benefits package, including remote working and flexible hours, EV salary sacrifice, share options, and weekly 'Family Dinner' catch-ups. We also provide a range of perks and benefits, including access to ongoing training and development opportunities, a supportive and inspiring team environment, and the chance to make a real difference in the world.

How to Apply:

If you're excited about the opportunity to join our team at blithequark, then we want to hear from you. Our application process is designed to be straightforward and easy to follow. You'll start by submitting your application, which will be reviewed by our recruitment team. If you're successful, you'll be invited to participate in a first-stage interview, which will be followed by a prep call, a discovery day, and a final interview. We're committed to making our application process as accessible and inclusive as possible, so if you have any specific needs or requirements, please don't hesitate to let us know.

Conclusion:

At blithequark, we're passionate about creating a better future for our customers and the planet. We're looking for talented and enthusiastic individuals who share our passion and values, and who are committed to making a positive impact. If you're looking for a career that's more than just a job, where you can use your skills to make a real difference, then we want to hear from you. Apply now to join our team and start your journey with blithequark today!