**Experienced Full Stack Customer Service Practitioner – Club Membership Sales and Support**
Are you passionate about delivering exceptional customer experiences and eager to develop your skills in a dynamic and supportive environment? Do you have a strong desire to learn and grow with a leading organization? If so, we invite you to join blithequark as an Apprentice Contact Centre Agent, where you will embark on a 15-month journey to become a Level 2 Customer Service Practitioner.
**About blithequark**
blithequark is a renowned organization that prides itself on providing top-notch services and products to its members. With a strong commitment to customer satisfaction, we strive to create a positive and engaging experience for all our customers. As a member of our team, you will be part of a vibrant and collaborative environment that fosters growth, innovation, and excellence.
**Key Responsibilities**
As an Apprentice Contact Centre Agent, you will be responsible for:
* Promoting and selling a range of Club services and products to members and non-members
* Handling member and non-member enquiries and resolving complaints to the required standards
* Providing excellent customer service via inbound calls, outbound calls, email, WebChat, and social media
* Developing product knowledge across the full range of products to meet operational requirements
* Assisting other sections of the department and representing the Club at outside events as required
**Essential Skills & Experience Required**
To succeed in this role, you will need:
* A level education with a minimum of Level 4 GCSE level for English and Maths
* Previous experience of a customer service role is advantageous
* Good communication skills, both verbal and written
* Knowledge of Google Suite is advantageous
* Ability to demonstrate a confident, empathetic, and passionate approach to customer service
* Ability to adapt to new systems/changes/procedures as required
**Due to FCA Regulations**
Candidates will need to provide relevant information to complete a Basic Criminal Records Check, which will be undertaken via Experian through a secure and confidential portal.
**Location and Working Hours**
Ideally, you will be able to work effectively from both home and our East Grinstead office location as required, although the majority of the working time will be office-based. The working hours will be 35 hours per week, with daily working hours rotating between 08:45 – 16:45 or 09:30 – 17:30 (10:00 – 18:00 March – August) Monday to Friday, including a 1-hour lunch break (unpaid) and 2 x 15-minute breaks.
**Apprenticeship and Career Growth Opportunities**
As an Apprentice Contact Centre Agent, you will have the opportunity to develop the skills and experience to manage a variety of tasks, including promoting and selling Club services and products, handling member and non-member enquiries, and resolving complaints. You will undertake the Level 2 Customer Service Practitioner apprenticeship and receive the support needed to achieve this. Over the course of the 15 months, you will develop the skills and experience to progress in your career and take on new challenges.
**Benefits and Perks**
* Competitive salary of up to £18,500 per year depending on experience
* Opportunities for career growth and development
* Collaborative and supportive work environment
* Comprehensive training and development programs
* Access to a range of benefits and perks, including health insurance, pension scheme, and employee discounts
**How to Apply**
If you are passionate about delivering exceptional customer experiences and eager to develop your skills in a dynamic and supportive environment, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications and experience further.
**Join blithequark Today**
Don't miss this opportunity to join a leading organization and develop your skills in a dynamic and supportive environment. Apply now to become an Apprentice Contact Centre Agent and start your journey to becoming a Level 2 Customer Service Practitioner.
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About the Role
As an Apprentice Contact Centre Agent, you will be responsible for promoting and selling a range of Club services and products to members and non-members, handling member and non-member enquiries, and resolving complaints to the required standards.
Key Responsibilities
- Promote and sell a range of Club services and products to members and non-members
- Handle member and non-member enquiries and resolve complaints to the required standards
- Provide excellent customer service via inbound calls, outbound calls, email, WebChat, and social media
- Develop product knowledge across the full range of products to meet operational requirements
- Assist other sections of the department and represent the Club at outside events as required
Essential Skills & Experience Required
- A level education with a minimum of Level 4 GCSE level for English and Maths
- Previous experience of a customer service role is advantageous
- Good communication skills, both verbal and written
- Knowledge of Google Suite is advantageous
- Ability to demonstrate a confident, empathetic, and passionate approach to customer service
- Ability to adapt to new systems/changes/procedures as required
Due to FCA Regulations
Candidates will need to provide relevant information to complete a Basic Criminal Records Check, which will be undertaken via Experian through a secure and confidential portal.
Location and Working Hours
- Ideally, you will be able to work effectively from both home and our East Grinstead office location as required, although the majority of the working time will be office-based.
- The working hours will be 35 hours per week, with daily working hours rotating between 08:45 – 16:45 or 09:30 – 17:30 (10:00 – 18:00 March – August) Monday to Friday, including a 1-hour lunch break (unpaid) and 2 x 15-minute breaks.
Apprenticeship and Career Growth Opportunities
As an Apprentice Contact Centre Agent, you will have the opportunity to develop the skills and experience to manage a variety of tasks, including promoting and selling Club services and products, handling member and non-member enquiries, and resolving complaints.
Benefits and Perks
- Competitive salary of up to £18,500 per year depending on experience
- Opportunities for career growth and development
- Collaborative and supportive work environment
- Comprehensive training and development programs
- Access to a range of benefits and perks, including health insurance, pension scheme, and employee discounts
How to Apply
If you are passionate about delivering exceptional customer experiences and eager to develop your skills in a dynamic and supportive environment, we invite you to apply for this exciting opportunity.
``` Apply for this job