Experienced Customer Service Representative for Medical Billing Call Center – Delivering Exceptional Patient Experiences in Hospital Revenue Operations

Introduction to blithequark

At blithequark, we are dedicated to providing top-notch healthcare services that prioritize patient satisfaction and well-being. As a leader in the healthcare industry, we recognize the importance of effective revenue cycle management and exceptional customer service. Our hospital revenue operations team plays a vital role in ensuring seamless interactions between patients, healthcare providers, and insurance companies. We are now seeking an experienced Customer Service Representative to join our team, working remotely to deliver outstanding support to our patients and stakeholders.

Job Overview

The Customer Service Representative-I will be responsible for performing day-to-day customer service activities within our Patient Business Services (PBS) location. This role requires a strong focus on ensuring excellent customer satisfaction through timely, accurate, and professional follow-up and resolution to customer complaints, problems, issues, and general inquiries. As a key member of our team, you will work closely with patients, families, and healthcare professionals to address concerns, provide financial guidance, and facilitate a positive experience throughout the revenue cycle.

Key Responsibilities

• Respond to patient inquiries, concerns, and complaints in a professional and empathetic manner, ensuring timely resolution and follow-up.
• Provide accurate and detailed information regarding medical billing, insurance claims, and financial assistance programs.
• Collaborate with internal stakeholders, including healthcare providers, billing specialists, and financial counselors, to resolve complex issues and improve patient satisfaction.
• Utilize revenue cycle systems and software to investigate and resolve patient concerns, ensuring compliance with regulatory requirements and organizational policies.
• Identify opportunities for process improvements and contribute to the development of best practices in customer service and revenue cycle management.
• Maintain accurate and detailed records of patient interactions, ensuring confidentiality and adherence to HIPAA guidelines.

Requirements and Qualifications

To be successful in this role, you will need:

• A high school diploma or Associate's degree in Accounting, Business Administration, or a related field.
• Successful completion of the blithequark Trainee program or equivalent training and experience.
• At least one (1) year of experience and relevant knowledge of revenue cycle functions and systems, working within a hospital, clinic, health insurance company, managed care organization, or other healthcare financial service setting.
• Proven experience in medical claims processing, financial counseling, financial clearance, accounting, or customer service activities.

Essential Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to empathize with patients and families.
• Strong problem-solving and analytical skills, with attention to detail and ability to resolve complex issues.
• Proficiency in revenue cycle systems and software, with ability to learn and adapt to new technologies.
• Strong organizational and time management skills, with ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to work in a fast-paced, dynamic environment, with a focus on continuous improvement and process excellence.

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Comprehensive training and onboarding programs, designed to ensure your success in the role.
• Ongoing professional development opportunities, including workshops, webinars, and conferences.
• Mentorship and coaching from experienced leaders and subject matter experts.
• Opportunities for advancement and career progression within the organization.

Work Environment and Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. As a remote employee, you will be part of a dynamic and supportive team, with opportunities to collaborate and connect with colleagues across the organization. Our culture is built on values of compassion, integrity, and excellence, and we are committed to creating a workplace that is engaging, challenging, and rewarding.

Compensation and Benefits

We offer a competitive compensation package, with a pay range of $18.8367-$28.2551, depending on experience and qualifications. In addition to your salary, you will be eligible for a range of benefits, including:

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off and holidays.
• Opportunities for professional development and continuing education.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a talented and dedicated team, working together to make a positive impact on the lives of our patients and communities. Join us in our mission to provide compassionate, high-quality healthcare services, and take the first step towards a rewarding and challenging career in customer service and revenue cycle management.