Experienced Customer Success Manager – US Remote, Driving Supply Chain Excellence and Customer Satisfaction through Strategic Partnerships and Innovative Solutions

Welcome to blithequark

At blithequark, we are revolutionizing the supply chain landscape by delivering cutting-edge solutions that prioritize sustainability, efficiency, and performance. As a pioneer in reusable packaging, we pride ourselves on fostering a culture of collaboration, transparency, and integrity. Our team members are empowered to drive meaningful change, make a lasting impact, and shape the future of global supply chains. By joining our team, you will become an integral part of a dynamic and innovative organization where your voice is valued, your ideas are encouraged, and your career can flourish.

About the Role

As a Customer Success Manager, you will serve as a trusted advisor and liaison between blithequark and our valued customers, ensuring they derive maximum value from our products and services. This critical role combines relationship management, industry expertise, and cross-functional collaboration to drive customer satisfaction, operational excellence, and strategic growth across the supply chain. You will build strong relationships with key stakeholders, proactively identify opportunities to support customer needs and growth, and act as the Voice of the Customer within blithequark.

Key Responsibilities

• Customer Engagement & Relationship Building: Develop and maintain strong relationships with buyers, growers, and warehouse teams to ensure seamless communication and collaboration.
• Lead Quarterly Business Reviews: Deliver training and insights to optimize RPC program performance, driving customer satisfaction and loyalty.
• Partner with Customers: Collaborate on NPS surveys, gather actionable feedback, and implement data-driven solutions to address customer needs and concerns.
• Order & Asset Management: Communicate order updates, manage seasonal transitions, and reconcile inventory and returns using Power BI and D365.
• Financial Oversight: Manage account setup, pricing, credit approvals, and AR resolution, providing insights on competitive packaging trends and customer-specific needs.
• Strategic Growth & Forecasting: Work closely with Sales to expand offerings, support program rollouts, and advise on delivery schedules, SKU complexity, and seasonal demand shifts.
• Reporting & Collaboration: Utilize customer dashboards and reports to track performance, partnering with the Director of Produce and cross-functional teams to ensure seamless execution and contribute to weekly updates and continuous improvement initiatives.

What We Are Looking For

To succeed in this role, you will need:

• Bachelor's Degree: A degree in a business-related field, such as business administration, marketing, or logistics.
• Experience: 5–10+ years of experience in customer account management within produce, packaging, logistics, or transportation, with a proven track record of building strong relationships and driving customer satisfaction.
• Bilingual: Fluency in English and Spanish, with excellent communication skills – verbal, written, and interpersonal.
• Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word) and Power BI, with the ability to quickly adapt to new technologies and systems.
• Travel: Willingness to travel 50–75%, including overnight stays as needed, to meet with customers and collaborate with cross-functional teams.
• Proven Ability: A proven ability to build rapport, resolve issues quickly, and thrive in a fast-paced, team-oriented environment.

Essential Qualifications

In addition to the above requirements, the ideal candidate will possess:

• Strong Analytical Skills: The ability to analyze data, identify trends, and develop insights to inform customer success strategies.
• Excellent Problem-Solving Skills: The ability to think critically and develop creative solutions to complex customer challenges.
• Collaborative Mindset: A strong desire to work collaboratively with cross-functional teams, including Sales, Operations, and Customer Service.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Success Manager, you will have access to:

• Comprehensive Training Programs: Ongoing training and development opportunities to enhance your skills and knowledge in customer success, sales, and operations.
• Mentorship: Guidance and support from experienced leaders and mentors to help you navigate your career path and achieve your goals.
• Cross-Functional Collaboration: Opportunities to work with diverse teams and functions, broadening your understanding of the business and developing your skills in areas such as sales, marketing, and operations.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. As a team member, you can expect:

• Collaborative Culture: A culture that values teamwork, open communication, and mutual respect.
• Flexible Work Arrangements: Flexible work arrangements, including remote work options, to support your work-life balance and productivity.
• Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses, promotions, and career advancement opportunities.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Salary: A competitive salary range, commensurate with experience and qualifications.
• Benefits: Comprehensive benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Perks: Additional perks, such as flexible work arrangements, professional development opportunities, and access to cutting-edge technologies and tools.

Conclusion

If you are a motivated and results-driven professional looking to make a meaningful impact in the supply chain industry, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at blithequark, you will have the chance to drive customer satisfaction, growth, and innovation, while developing your skills and advancing your career in a dynamic and supportive environment. Join our team today and become part of a revolutionary movement in supply chain excellence!