Experienced Technical Solutions Engineer – Live Chat and General Support for Custom Manufacturing Innovations

Introduction to blithequark

At blithequark, we are at the forefront of revolutionizing the custom manufacturing industry by connecting innovators with the manufacturers who can bring their ideas to life. Our digital marketplace empowers manufacturers with the resources they need to grow, while making it seamless for buyers from leading companies to access global manufacturing capacity. With our cutting-edge instant quoting technology and extensive nationwide manufacturing network, we are transforming the way custom manufacturing is approached. We are now seeking an experienced Solutions Engineer to join our dynamic team and play a pivotal role in our mission to empower innovation.

Role Overview

As a trusted advisor to both prospects and customers, the Solutions Engineer will leverage technical expertise to propose tailored solutions to real business problems. This role involves close collaboration with our Sales team to promote manufacturing processes across North America, ensuring that our customers receive the best possible support in achieving their goals. The ideal candidate will have a strong engineering background, excellent communication skills, and the ability to demonstrate our capabilities, including our innovative software quoting platform.

Key Responsibilities

• Conduct comprehensive discovery meetings to uncover both business and technical requirements of our clients, ensuring a deep understanding of their needs.
• Provide expert technical support by answering customers' questions on Design for Manufacturability (DFx) and blithequark's manufacturing capabilities, showcasing our expertise and building trust.
• Consult with prospects and customers to identify potential applications of blithequark technology, highlighting how our solutions can address their specific challenges and enhance their operations.
• Demonstrate blithequark's capabilities, including our software quoting platform, to prospects and customers, illustrating the value and efficiency our technology brings to the manufacturing process.
• Support internal teams by providing valuable feedback and content for marketing collateral, ensuring that our messaging is accurate, informative, and engaging.
• Act as an industry thought leader by participating in events and webinars, sharing insights and expertise to position blithequark as a leader in the custom manufacturing sector.

Qualifications

To be successful in this role, candidates should have:

• 3-5+ years of experience in an engineering or technical field, with a preference for a background in mechanical engineering or a related technical degree.
• A strong knowledge base of various manufacturing processes across multiple industries, enabling the ability to understand and address diverse customer needs.
• Comfort with technical discussions and the ability to deliver executive-level presentations, demonstrating confidence and expertise in communicating complex ideas.
• Experience in preparing technical solutions for business proposals, with a focus on consultative selling and solution development.
• CAD experience, with proficiency in using design and manufacturing software tools.
• Excellent communication and presentation skills, with the ability to articulate technical information in a clear and compelling manner.
• A willingness to travel up to 25%, for meetings, events, and to visit customer sites as required.
• Must be a U.S. citizen, legal resident, or hold a valid work visa.

Preferred Qualifications

While not mandatory, the following qualifications are highly desirable:

• Advanced degree in a relevant field, such as an MS in Engineering or an MBA, demonstrating a commitment to ongoing learning and professional development.
• Specialized knowledge or certifications in areas such as lean manufacturing, six sigma, or industry-specific manufacturing processes.
• Experience with CRM software and sales automation tools, to efficiently manage customer interactions and sales processes.
• Familiarity with data analysis and the ability to interpret data to inform sales strategies and customer solutions.

Skills and Competencies

To excel in this position, the ideal candidate will possess:

• Technical Expertise: A deep understanding of manufacturing processes, technologies, and trends, with the ability to apply this knowledge to solve customer problems.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex technical information to both technical and non-technical audiences.
• Consultative Approach: A consultative mindset, with a focus on understanding customer needs, identifying opportunities, and proposing tailored solutions that meet those needs.
• Interpersonal Skills: Strong interpersonal skills, with the ability to build rapport with customers, colleagues, and stakeholders at all levels.
• Problem-Solving: A proactive and resourceful approach to problem-solving, with the ability to analyze situations, identify solutions, and implement effective plans.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Solutions Engineer, you will have opportunities to:

• Develop a deeper understanding of the custom manufacturing industry and its trends.
• Enhance your technical skills through training and exposure to the latest manufacturing technologies.
• Expand your professional network through interactions with customers, partners, and industry leaders.
• Pursue career advancement opportunities within the company, as we continue to grow and expand our operations.

Work Environment and Company Culture

blithequark prides itself on a dynamic and inclusive work environment that values diversity, equity, inclusion, and belonging. We believe in welcoming, respecting, and valuing individuals for who they are, embracing their uniqueness, and fostering a positive workplace for all. Our culture is built on:

• Collaboration: We work together as a team, sharing knowledge, expertise, and ideas to achieve common goals.
• Innovation: We encourage creativity, experimentation, and the pursuit of new ideas and solutions.
• Customer Focus: We are dedicated to delivering exceptional customer experiences, ensuring that our solutions meet their evolving needs.
• Professional Development: We support the ongoing learning and growth of our team members, providing opportunities for training, mentorship, and career advancement.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary, benefits, and perks designed to attract and retain top talent. While specific details may vary, our package typically includes:

• A competitive base salary, reflecting the candidate's experience and qualifications.
• A comprehensive benefits package, including health insurance, retirement savings plans, and paid time off.
• Opportunities for professional growth and development, through training, mentorship, and education assistance.
• A dynamic and supportive work environment, with a team that is passionate about innovation and customer satisfaction.

Conclusion

If you are a motivated and technically savvy professional looking for a challenging and rewarding role in the custom manufacturing industry, we invite you to apply for the Solutions Engineer position at blithequark. As a key member of our team, you will have the opportunity to make a significant impact on our customers' success, while contributing to the growth and innovation of our company. Join us in our mission to empower innovation and transform the custom manufacturing landscape.

Apply now to become part of a dynamic team that values your skills, experience, and perspectives. Together, let's shape the future of custom manufacturing and make a lasting difference in the industries we serve.