Experienced Remote Customer Support Representative for Military Spouses – Delivering Exceptional Customer Experiences and Driving Business Growth through Innovative Solutions

Introduction to blithequark

At blithequark, we're passionate about creating a people-first, inclusive culture that nurtures a genuine sense of belonging. As a forward-thinking global organization, we're committed to empowering our team members to deliver exceptional customer experiences and drive business growth through innovative solutions. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" – and we're excited to welcome talented individuals like you to our team!

About the Role

As a Remote Customer Support Representative at blithequark, you'll have the opportunity to work from the comfort of your own home and make a real difference in the lives of our customers. You'll be part of a diverse team of game-changers from over 70 countries, all working together to provide outstanding customer service experiences and support the world's best-known brands. If you're a military spouse looking for a new career challenge, we encourage you to apply and join our purpose-driven team!

Career Growth and Personal Development

At blithequark, we're committed to helping our team members grow and develop in their careers. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, you'll have plenty of opportunities to advance and take on new challenges. Plus, you'll have the chance to develop "friends for life" and be part of a supportive community that's passionate about providing outstanding customer service experiences.

Key Responsibilities

• Provide inbound and outbound customer support using a call flow guide
• Identify and develop opportunities to offer targeted products and services (i.e., upselling, cross-selling, lead generation, upgrades)
• Deliver superior customer experiences in every interaction through identifying, capturing, and addressing customer needs
• Process orders and monitor customer interactions
• Track, document, and retrieve information in databases
• Offer additional products and/or services with every interaction
• Deliver expert customer experiences with a smile

Your Qualifications

To be successful in this role, you'll need to have a strong passion for delivering exceptional customer experiences and a willingness to learn and grow with our team. Here are some of the key qualifications we're looking for:

• Be a military spouse
• 1+ year of customer service experience
• 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.)
• Must be at least 24 years of age
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer will be provided after hire
• High-speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What's in it for You

At blithequark, we're committed to investing in our team members and providing them with the tools and resources they need to succeed. Here are just a few of the benefits you can expect as a Remote Customer Support Representative:

• A competitive base salary of $20/hr. (pay rate will not be below the applicable minimum wage)
• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for blithequark Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Our Culture and Values

At blithequark, we're proud of our people-first culture and our commitment to creating a workplace that's inclusive, supportive, and empowering. We believe in championing our people and providing them with the tools and resources they need to succeed. We're passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. If you're looking for a company that shares your values and is committed to making a positive impact, we encourage you to apply and join our team!

How to Apply

If you're excited about the opportunity to join our team and deliver exceptional customer experiences, we encourage you to apply today! Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss the next steps. Don't miss out on this opportunity to reimagine the best version of yourself and join a team of game-changers who are passionate about making a difference.

Equal Employment Opportunity

blithequark is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. If you have a disability and require a reasonable accommodation, please let us know and we'll be happy to assist you.