Experienced Operations Support Associate for Remote Data Entry and Backend Operations in a Fast-Paced Healthcare Environment

Welcome to blithequark

At blithequark, we are a pioneering, mission-driven organization revolutionizing the way Medicaid and Medicare serve the most underserved populations. As a tech-enabled medical group, we deliver comprehensive, whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. Our goal is to empower clinicians and care teams to provide compassionate, high-impact care, leveraging AI and automation to reduce administrative burdens and ensure patients receive timely, personalized support.

Our Mission and Values

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We are guided by a set of core values that include leading with integrity, embracing challenges, breaking through walls, acting beyond oneself, and prioritizing care above all else. These values are the foundation of our culture and inform every aspect of our work.

About the Role

We are seeking a highly motivated and experienced Operations Support Associate to join our team. As an Ops Support Associate, you will play a critical role in ensuring our Care Operations team is set up to support our patients. You will own completing our backend operational support processes, ensuring patient ECM and CHW program authorization and continued enrollment, all while creating a foundation of process efficiency and improvement. This is a remote, full-time position that requires a quiet, HIPAA-compliant, and internet-connected workspace.

Key Responsibilities

• Own key Ops Support initiatives and proactively monitor and report on key operational support processes and metrics
• Support a team of documentation analysts by troubleshooting and monitoring project progress, when necessary
• Complete and monitor ECM and CHW program authorizations and annual reauthorizations to ensure enrollment and continuation of care
• Work with partnered health plans to understand program denials and flag any enrollment issues
• Provide backend support for transitions of care and referrals to ensure closed-loop follow-up from the care team
• Provide clear, timely communication to our care team when there is an enrollment change or status update
• Support Care Operations leaders in owning and optimizing key standard processes, becoming efficient in your role, and proposing ways to improve

Requirements and Qualifications

To be successful in this role, you will need:

• 1+ years of backend operations experience in a fast-paced healthcare environment, providing administrative and operational support
• Confidence to own your role and propose solutions to be successful
• A results-driven attitude with a proven track record of exceeding performance indicators
• Reliability and comfort in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
• Strong technical skills and comfort with utilizing multiple technology platforms simultaneously, including Google Suite applications, Slack, and Looker (or other comparable data tools)
• Excellent proficiency with technology and comfort troubleshooting software and hardware issues as they arise

What We Offer

At blithequark, we value our employees and offer a comprehensive compensation package, including:

• Competitive compensation: $22-$23 per hour
• Comprehensive health, vision, and dental insurance
• Flexible vacation policy – take the time you need to recharge
• 401k
• Work entirely from the comfort of your own home
• Monthly $100 work-from-home expense stipend
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer opportunities for professional development, training, and education to help you advance in your career. Our goal is to create a supportive and inclusive environment that fosters collaboration, innovation, and creativity.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and inclusivity. We value diversity and strive to create an environment that is welcoming and supportive of all employees. We believe in leading with integrity, embracing challenges, and prioritizing care above all else. Our team is passionate about making a difference in the lives of our patients, and we are committed to creating a positive and productive work environment that supports our mission.

How to Apply

If you are a motivated and experienced operations support professional looking to make a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pre-Employment Background Check

Any offer of employment at blithequark is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including criminal history, reference checks, and driving records if a role requires vehicle use.