**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care and Retail Experience**

At blithequark, we're committed to providing exceptional patient care and retail experiences that exceed our customers' expectations. As an Experienced Pharmacy Customer Service Associate, you'll play a vital role in delivering a distinctive and delightful customer experience, while also assisting our pharmacists in the practice of pharmacy. If you're passionate about delivering outstanding customer service, working in a fast-paced environment, and making a difference in your community, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading healthcare company dedicated to providing innovative solutions and exceptional patient care. Our team of dedicated professionals is committed to delivering a unique and personalized experience for our customers, while also making a positive impact in our communities. We're proud to be an equal opportunity employer, and we're committed to creating a diverse and inclusive work environment that values and respects all individuals. **Key Responsibilities** As an Experienced Pharmacy Customer Service Associate, you'll be responsible for: * Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service * Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions * Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience * Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience * Recommending items for sale to customers and recommending trade-up and/or companion items * Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed * Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records * Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions * Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program * Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians * Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager * Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals * Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products) * Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise * Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves) * Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products * Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance * Complying with all company policies and procedures; maintaining respectful relationships with coworkers **Essential Qualifications** * Must be fluent in reading, writing, and speaking English (except in Puerto Rico) * Requires willingness to work flexible schedule, including evenings and weekend hours * Must be able to lift up to 25 pounds and stand for long periods of time * Must be able to work in a fast-paced environment and multitask effectively * Must be able to maintain confidentiality and handle sensitive information **Preferred Qualifications** * Prefer six months of experience in a retail environment * Prefer prior work experience with blithequark * Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications * Prefer good computer skills * Prefer knowledge of store inventory control * Prefer PTCB certification **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work effectively in a team environment * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Strong attention to detail and accuracy * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills and ability to deliver a distinctive and delightful customer experience **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Pharmacy Customer Service Associate, you'll have opportunities to: * Develop your skills and knowledge in pharmacy operations and customer service * Work with a team of dedicated professionals who are passionate about delivering exceptional patient care and retail experiences * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your career * Enjoy a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **Work Environment and Company Culture** At blithequark, we're committed to creating a work environment that's inclusive, supportive, and respectful. Our company culture is built on the following values: * Customer Focus: We're committed to delivering exceptional patient care and retail experiences that exceed our customers' expectations. * Teamwork: We believe in working together as a team to achieve our goals and deliver outstanding results. * Innovation: We're committed to staying ahead of the curve and delivering innovative solutions that meet the evolving needs of our customers. * Integrity: We're committed to doing the right thing, even when it's difficult, and maintaining the highest standards of ethics and integrity. * Respect: We believe in treating everyone with respect and dignity, regardless of their background, culture, or identity. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Medical, dental, and vision insurance * 401(k) matching * Paid time off * Opportunities for career growth and development * A fun and supportive work environment **How to Apply** If you're passionate about delivering exceptional patient care and retail experiences, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, and we're committed to creating a diverse and inclusive work environment that values and respects all individuals. We welcome applications from qualified candidates of all backgrounds, cultures, and identities. Apply for this job