**Experienced Customer Service Representative - Remote Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark, a global leader in digital business services, is seeking a talented Customer Service Representative to join our team. As a key contributor to our customer-facing operations, you will play a vital role in shaping the experience of our clients and their customers. **About blithequark** blithequark is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are a force for good in supporting our communities, clients, and the environment. Our team of over 500,000 inspired and passionate individuals speaks more than 300 languages, making us a melting pot of diverse perspectives and expertise. **Benefits of Working with blithequark** At blithequark, we believe in investing in our people to help them grow and thrive. Some of the benefits of working with us include: * Paid Training: We believe in empowering our employees with the skills and knowledge they need to succeed. * Competitive Wages: We offer competitive salaries that reflect the value you bring to our organization. * Full Benefits: Our comprehensive benefits package includes medical, dental, vision, 401k, and more. * Paid Time Off: We understand the importance of work-life balance and offer generous paid time off. * Employee Wellness and Engagement Programs: We prioritize our employees' physical and mental well-being through various programs and initiatives. **TP and You** At blithequark, we take a balanced approach to customer service, blending high-tech and high-touch strategies with deep industry and geographic expertise. Our goal is to make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do. As a Customer Service Representative, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. **Your Responsibilities** As a Customer Service Representative, your key responsibilities will include: * Handling and carefully responding to all customer inquiries * Providing excellent customer service through active listening * Working with confidential customer information and treating it sensitively * Aiming to resolve issues on the first call by being proactive * Appropriately communicating with customers * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling if required **We're Looking for Fearless People** We're looking for fearless individuals who are inspired to deliver only the best in all that they do. If you're passionate about customer service and have a strong desire to make a difference, we want to hear from you. **Qualifications** To be successful in this role, you will need: * A High School Diploma or equivalent * Minimum of 6 months of customer service experience * Must be 18 years of age or older * Ability to type at least 25 words per minute * Comfortable with desktop computer systems and have general knowledge of Windows-based systems * Customer service and/or sales experience preferred * College degree preferred but not required **Key Competencies** To excel in this role, you will need to demonstrate: * Process Excellence: Commitment to following established procedures and customer service-driven approach * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments * Communication: Outstanding communication, listening, and analytical skills * Organizational Skills: Strong organizational and problem-solving skills * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience **Work from Home Requirements** To work from home, you will need: * Internet Requirements: * Minimum subscribed download rate equal or exceeds 15.0 Mbps * Minimum subscribed upload rate equal or exceeds 5.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required * Clean and quiet workspace **Be Part of Our blithequark Family** At blithequark, we believe in creating a workplace that is conducive to happiness and a healthy work-life balance. We prioritize our employees' physical and mental well-being through various programs and initiatives. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Join our team and become part of a dynamic and supportive community that is dedicated to making a positive impact. **EOE/Disability/Vets** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible workplace for all employees. If you're ready to take your customer service skills to the next level and join a dynamic team that is passionate about making a difference, apply now to become a Customer Service Representative at blithequark. Apply for this job