**Experienced Customer Service Representative - Work From Home Opportunity at blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a global digital business services company that's revolutionizing the way businesses operate. As a Customer Service Representative at blithequark, you'll be at the forefront of our customer-centric approach, working from the comfort of your own home to provide top-notch support to our clients. **About blithequark** blithequark is a global leader in digital business services, empowering the world's best brands to streamline their operations and achieve sustainable growth. With a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, we're a force for good in supporting our communities, clients, and the environment. Our commitment to innovation, customer satisfaction, and employee well-being sets us apart from the rest. **Benefits of Working with blithequark** * **Paid Training**: We invest in your growth and development, providing comprehensive training to help you excel in your role. * **Competitive Wages**: You'll be rewarded with a competitive salary that reflects your value to our team. * **Employee Wellness and Engagement Programs**: We prioritize your physical and mental well-being, offering programs that promote a healthy work-life balance and foster a positive, supportive community. **TP and You** At blithequark, we're not just looking for employees – we're building a family of like-minded individuals who share our passion for delivering exceptional customer experiences. Our balanced approach to high-tech and high-touch support, combined with deep industry expertise, makes us a leader in our field. As a Customer Service Representative, you'll be a key contributor to our success, working collaboratively with our team to resolve customer issues and achieve performance goals. **Your Responsibilities** As a Customer Service Representative at blithequark, you'll be responsible for: * **Connecting with customers**: Engage with customers via phone, email, chat, and social media to address their questions and concerns. * **Resolving issues**: Calmly attempt to resolve and de-escalate any issues that may arise. * **Escalating interactions**: Escalate interactions when necessary and appropriate. * **Tracking call-related information**: Record all call-related information for auditing and reporting purposes. * **Providing feedback**: Offer feedback on call issues. * **Upselling**: Identify opportunities to upsell and enhance the customer experience. **We're Looking for Fearless People** We're seeking fearless individuals who are inspired to deliver only the best in all that they do. If you're a people person with a passion for customer service, we want to hear from you. **Qualifications** To be successful in this role, you'll need: * **High School Diploma or Equivalent**: A high school diploma or equivalent is required. * **Proven Call Center Experience**: You'll need at least 6 months of customer service experience, preferably in a call center environment. * **Entry-Level Network Troubleshooting**: Familiarity with basic network troubleshooting and setup is essential. * **Core Proficiency with a Laptop or Desktop Computer**: You'll need to be comfortable using a laptop or desktop computer and have basic knowledge of Windows-based systems. * **Minimum of 6 Months of Customer Service Experience**: A minimum of 6 months of customer service experience is required. * **Must be 18 Years of Age or Older**: You must be at least 18 years old to apply. * **Ability to Type at Least 25 Words per Minute**: You'll need to be able to type at least 25 words per minute. * **Customer Service and/or Sales Experience Preferred**: While not required, customer service and/or sales experience is preferred. **Key Competencies** To succeed in this role, you'll need to demonstrate: * **Process Excellence**: A commitment to following established procedures and a customer service-driven approach. * **Collaboration**: Proven ability to collaborate effectively with team members, supervisors, and support departments. * **Communication**: Outstanding communication, listening, and analytical skills. * **Organizational Skills**: Strong organizational and problem-solving skills. * **Emotional Intelligence**: Ability to prioritize tasks and work well under pressure while remaining focused. * **Open-Mindedness**: An open-minded approach to feedback, evolving policies, and working within a structured schedule. * **Critical Thinking**: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * **Solution-Oriented**: A proactive approach to problem-solving with a focus on creating a positive customer experience. **Work from Home Requirements** To work from home, you'll need: * **Internet Requirements**: A minimum subscribed download rate of 15.0 Mbps and a minimum subscribed upload rate of 5.0 Mbps. * **ISP Requirements**: Your internet service provider (ISP) must have no packet loss and a ping under 50ms. * **Internet Connection Requirements**: Your internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN. * **Proof of Internet Speed**: You'll need to provide proof of your internet speed. * **Clean and Quiet Workspace**: A clean and quiet workspace is essential for your success. **Be Part of Our blithequark Family** At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. Join our family and become a part of our mission to provide an environment where our employees feel valued, inspired, and supported. **EOE/Disability/Vets** blithequark is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background or experience. Apply for this job