Experienced Part-Time Customer Service Representative - Call Center and Order Processing Specialist at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a leading supplier of commissary goods and services, providing top-notch products to State, Federal, and County correctional institutions nationwide. Since our founding, we have grown into a innovative and price-sensitive organization, committed to delivering exceptional customer service and support. Our team culture is built on respect, career growth, job security, and competitive compensation, making us an ideal place to work and grow.

Job Overview

We are seeking an experienced and skilled Part-Time Customer Service Representative to join our Call Center team in Dallas, TX. As a Call Center Representative, you will be responsible for taking inbound calls, processing orders, providing status updates, and offering customer service assistance to English and Spanish-speaking customers. This is an excellent opportunity to work with a dynamic team and contribute to the success of our organization.

Key Responsibilities:

• Maintain a positive, empathetic, and professional attitude towards customers at all times
• Respond promptly to customer inquiries and resolve issues efficiently
• Ensure customer satisfaction and provide professional customer support
• Process customer orders and payments accurately and efficiently
• Encourage customers to purchase additional products and services
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues as necessary
• Ability to understand customers' needs with strong objection/response handling
• Acknowledge and resolve customer complaints in a professional and timely manner

Essential Qualifications and Education Requirements:

• 6 months to 1-year Customer Service Experience REQUIRED (Call Center or Phone Customer Service Preferred)
• Order processing experience is required
• High School Diploma (or GED or High School Equivalence Certificate)
• Comfortable using computers and technology
• Ability to stay calm with stressed or upset customers

What We Offer:

• Career advancement opportunities to upskill and grow within the company
• Training and new skills development to expand your knowledge base
• A team environment where everyone supports each other
• Competitive wage and benefits package
• Good Work-Life Balance
• 401(k) savings plan
• Paid Time Off (PTO)
• Holiday pay opportunities
• Birthday PTO
• On-the-job training and skills development
• Employee Assistance Program

Equal Employment Opportunity Policy

blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Conclusion

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at blithequark. With a competitive salary range of $18.00 hourly and a sign-on bonus of $1000, this is an excellent chance to take your career to the next level. Don't miss out on this opportunity to work with a dynamic team and contribute to the success of our organization. Apply now to become a part of the blithequark team!