RN - Appointment Business Center

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Closing Date: 12/10/2025 Type of Position: Clinical Staff - Nursing Job Type: Regular Work Shift: Day Shift (United States of America) Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected]. Department: ICE | CORE PA ABC Nurses Department's Website: Summary of Job Duties: Under the direction of the Director, of the Appointment Business Center (ABC) the Registered Nurse (RN) will improve patient outcomes and promote wellness by navigating and performing the following duties: nurse triage, insurance prior authorizations of clinic in office procedures, patient appointment scheduling, referral management of internal and external patient referrals, and complete post discharge follow up calls for given patient populations. Qualifications: Minimum Qualifications: Bachelor’s Degree, Associates Degree, or Diploma in Nursing Three (3) years nursing experience Current/Valid Arkansas Registered Nursing License. BLS certification. Strong computer and typing skills Preferred Qualifications: Bachelor’s Degree in Nursing Two (2) years of experience in Nurse Triage, Appointment Scheduling, Patient Access, Clinic nursing, or any combination of the four. ACLS certification or obtain certification within one year of hire date. Call center experience, Epic Nurse Triage Module Additional Information: Job Requirements: Provides accurate and timely patient assessments, documents detailed and accurate information in electronic medical record (EMR) and submits accurate documentation for payer prior authorizations while in a call center setting. Manages internal and external patient referrals by assessing the health concerns and symptoms via clinical documentation review. Provides telephonic nurse triage of patients actively having symptoms when calling in to the call center. Completes patient assessments, provides patient education, and at times provides crisis intervention. Responds to patient questions appropriately while providing reassurance, responding to concerns, and utilizing evidenced-based care advice. Provides and documents accurate and detailed information to include patient education in EMR (Epic). Utilizes current nursing practice to provide patient focused care while exemplifying service excellence, care, concern, respect, and cooperation. Acts a resource and mentor for ABC managers, supervisors, and access coordinators as well as new nurses to the department. Acts as clinical liaison between providers and patient payer sources to obtain prior authorizations for in office procedures and medications. Performs other duties as needed. Salary Information: Commensurate with education and experience Required Documents to Apply: License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume Optional Documents: Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact [email protected] for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check, Substance Abuse Testing This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking Frequent Physical Activity: Grasping, Reaching, Standing, Walking Occasional Physical Activity: Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping Benefits Eligible: Yes The University of Arkansas System is a comprehensive, publicly-supported higher education institution composed of 18 unique campuses, divisions and administrative units that share the singular goal of serving Arkansas residents and others by developing and sharing knowledge to impact an ever-changing world. The UA System provides access to academic and professional education, and develops intellectual growth and cultural awareness in its students, staff and faculty. The system further promotes an atmosphere of excellence that honors the heritage and diversity of our state and nation. It provides students, researchers and professionals with tools to promote responsible stewardship of human, natural and financial resources in Arkansas and around the globe, and with workforce-relevant knowledge to enhance economic development efforts that improve the overall quality of life and societal well-being. 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