Experienced Customer Logistics Analyst – Supply Chain Optimization and Strategic Partnership Development with blithequark

Introduction to blithequark and the Industry

At blithequark, we are pioneers in the logistics and supply chain management industry, dedicated to delivering exceptional service and driving business growth through innovative solutions. As a key player in the market, we recognize the importance of strategic partnerships and seamless supply chain operations. Our team is committed to fostering strong relationships with our clients, including major retailers, to ensure mutual success and continuous improvement. The role of a Customer Logistics Analyst is crucial in this endeavor, as it involves analyzing complex data, identifying optimization opportunities, and collaborating with cross-functional teams to drive business excellence.

Job Overview

We are seeking an experienced Customer Logistics Analyst to join our team at blithequark. As a Customer Logistics Analyst, you will be responsible for performing in-depth analysis within our route to market system to ensure optimal cost and service targets. Your expertise will be instrumental in creating actionable insights, improving order trends, and driving logistics efficiencies. You will work closely with our retail partners, including Walmart and Sam's, to implement supply chain policies, improve customer KPIs, and identify mutually beneficial opportunities. If you have a passion for data analysis, supply chain optimization, and strategic partnership development, we encourage you to apply for this exciting opportunity at blithequark.

Key Responsibilities

• Perform analysis within the blithequark route to market system to ensure optimal cost and service targets, leveraging your expertise in supply chain management and data analysis.
• Conduct transactional level analysis to create actionable insights for order trends and improvements, utilizing tools such as Microsoft Power BI and Excel.
• Perform analysis across the order to cash value chain to determine impacts to cost, service, and waste, identifying areas for optimization and process improvement.
• Manage GRS settings with a co-managed approach with the customer to ensure optimal orders and drive logistics efficiencies, fostering a collaborative relationship with our retail partners.
• Work collaboratively with Walmart and Sam's to successfully implement supply chain policies and initiatives, improve customer KPIs, and identify mutually beneficial wins, driving business growth and excellence.
• Create and present relative period KPI metrics to senior management and sales to ensure organizational alignment, utilizing your expertise in data analysis and visualization.
• Analyze, validate, manipulate, and interpret complex data from cross-functional partners to develop solutions and optimization opportunities, leveraging your skills in data analysis and problem-solving.
• Lead cross-functional teams to improve OTIF and SQEP targets and reduce fines, driving business excellence and continuous improvement.
• Collaborate with the customer and MDM team to drive robust customer and product data governance and ensure data synchronization with the customer using industry standards, fostering a culture of data-driven decision-making.
• Analyze internal and external data sets to understand customer demand cycles, order patterns, and other trends to improve service and cost to serve, leveraging your expertise in data analysis and supply chain management.
• Address all ad hoc customer-related issues and analysis requests as they arise, providing exceptional customer service and support.
• Develop strong relationships with sales to ensure all needs are met, fostering a collaborative and customer-centric culture.
• Develop appropriate and clear metrics across all key performance indicators (KPIs) for the channel to ensure strong performance management, driving business excellence and continuous improvement.
• Become a Retail Link SME for the organization, leveraging your expertise in supply chain management and data analysis to drive business growth and excellence.

Requirements and Qualifications

To be successful in this role, you will need:

• A degree in business, supply chain, engineering, or an equivalent combination of education and experience, providing a solid foundation in supply chain management and data analysis.
• 2-5 years of work experience, with strong business and broad supply chain acumen to include the end-to-end order management process, leveraging your expertise in supply chain management and data analysis.
• Experience managing and connecting large, complex data sets, utilizing tools such as Microsoft Power BI and Excel.
• Experience creating visual analytics, particularly with Microsoft Power BI, and advanced experience in Excel (VLOOKUP, Pivot Tables, Charts, Graphs minimum required).
• Experience with ERP and TMS (Microsoft Dynamics 365 and e2open BluJay a plus), providing a solid foundation in supply chain management and data analysis.
• Order management, customer service, and/or customer fulfillment experience, fostering a customer-centric culture and driving business excellence.
• Collaborative planning, forecasting, and replenishment experience (a plus), leveraging your expertise in supply chain management and data analysis to drive business growth and excellence.
• Advanced knowledge and skill with Microsoft Office Suite, providing a solid foundation in data analysis and visualization.
• Ability to lead and manage multiple projects simultaneously and operate cross-functionally, driving business excellence and continuous improvement.
• Ability to work and thrive in a fast-paced environment, fostering a culture of agility and adaptability.
• Skilled in analytical thinking and data-based decision-making, leveraging your expertise in data analysis and supply chain management to drive business growth and excellence.
• Outcome-focused and a strong commitment to continuous improvement, driving business excellence and growth.

Skills and Competencies

To succeed in this role, you will need to possess:

• Strong analytical and problem-solving skills, leveraging your expertise in data analysis and supply chain management to drive business excellence.
• Excellent communication and interpersonal skills, fostering a collaborative and customer-centric culture.
• Ability to work effectively in a team environment, driving business excellence and continuous improvement.
• Strong organizational and time management skills, leveraging your expertise in project management and data analysis to drive business growth and excellence.
• Ability to adapt to changing priorities and deadlines, fostering a culture of agility and adaptability.
• Strong attention to detail and ability to maintain accuracy in a fast-paced environment, driving business excellence and continuous improvement.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Logistics Analyst, you will have access to:

• Ongoing training and development opportunities, leveraging your expertise in supply chain management and data analysis to drive business growth and excellence.
• Mentorship and coaching from experienced professionals, fostering a culture of knowledge sharing and collaboration.
• Opportunities for career advancement and professional growth, driving business excellence and continuous improvement.
• A collaborative and dynamic work environment, fostering a culture of innovation and creativity.
• Recognition and reward for outstanding performance, driving business excellence and growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on the values of:

• Integrity and transparency, fostering a culture of trust and respect.
• Collaboration and teamwork, driving business excellence and continuous improvement.
• Innovation and creativity, leveraging your expertise in supply chain management and data analysis to drive business growth and excellence.
• Customer-centricity, fostering a culture of customer satisfaction and loyalty.
• Continuous learning and improvement, driving business excellence and growth.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Medical, dental, and vision plans, providing a comprehensive benefits package.
• Employer match 401k, providing a solid foundation for retirement planning.
• Profit sharing plan, driving business excellence and growth.
• Employee stock purchase plan, providing opportunities for employee ownership and investment.
• Opportunities for professional growth and development, driving business excellence and continuous improvement.
• A dynamic and collaborative work environment, fostering a culture of innovation and creativity.

Conclusion

If you are a motivated and analytical professional with a passion for supply chain optimization and strategic partnership development, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Logistics Analyst, you will play a critical role in driving business excellence and growth, while developing your skills and expertise in a dynamic and collaborative environment. Join our team at blithequark and take the first step towards a rewarding and challenging career in logistics and supply chain management.