**Experienced Customer Service Representative - Work from Home Opportunity with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Representative to join our team of dedicated professionals working from the comfort of their own homes. **About blithequark** blithequark is a leading organization in the industry, committed to providing innovative solutions and exceptional customer service. Our team is passionate about making a difference in the lives of our clients, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative, you'll be part of a dynamic team that values adaptability, resilience, and a customer-centric approach. **Job Summary** We're seeking an experienced Customer Service Representative to join our team on a permanent basis, working 35-40 hours per week, Sunday to Sunday. You'll be required to adapt to our 8-hour shift schedules, which may include occasional overtime. This role is perfect for individuals who enjoy working in a fast-paced environment, are comfortable with technology, and possess excellent communication skills. **Key Responsibilities** As a Customer Service Representative, you'll be responsible for: * Responding to incoming phone calls from clients regarding profit qualification concerns and prescription standing queries * Providing manual and informative guidance to callers on their prescribed benefits, usage planning, formulary, premiums, and condition of purchases and insurance claims or inquiries * Listening attentively to customer concerns, documenting required details in computer systems, and communicating options and measures to clients, pharmacies, and medical doctors * Creating outbound calls to customers regarding prescribed purchases and repayment concerns * Researching complex problems related to participant prescription and/or pharmacy benefits across multiple data sources, requiring fluency in computer navigation and toggling while confidently and compassionately enlisting with the caller **What You'll Love About This Role** * You'll be challenged and satisfied by the dynamic nature of this role, which requires adaptability, resilience, and a customer-centric approach * You'll have the opportunity to grow and develop your skills in a supportive environment that values employee growth and development * You'll be part of a team that is passionate about making a difference in the lives of our clients * You'll enjoy a flexible work schedule, working from the comfort of your own home * You'll have access to ongoing training and development opportunities to enhance your skills and knowledge **Job Interview Process** Our job interview process has been streamlined for your comfort! Your digital, taped interview will consist of 5 questions and last less than 30 minutes. Feel free to be express, clear, and specified. Once a decision has been made after your interview, we'll notify you promptly. **Essential Qualifications** * High School Diploma/GED (or higher) OR equivalent work experience * 1+ years of customer service experience, including delivering service over the phone * Knowledge of computer and Windows computer functions, including the ability to navigate and learn new and complex computer system functions * Basic knowledge of Microsoft Office (ability to open and navigate a phrase document) and Microsoft Excel (ability to open and navigate a spreadsheet) * Ability to work any of our 8-hour shift schedules throughout our regular business hours of Sunday to Saturday, 5:00 am to 11:00 pm Pacific Standard Time or Mountain Standard Time, depending on location **Preferred Qualifications** * Call Center experience * Customer service experience * Expertise in Adult Learning in a virtual setting * Knowledge partnering with Digital systems and devices (Web, Chat, Email) * Healthcare/Insurance setting (understanding of clinical jargon, health insurance plan documentations, or benefit strategy design) * Community service, personality health, disease prevention, health promotion, and behavior change (partnering with vulnerable populations) **Telecommuting Criteria** * Must have a dedicated workspace established that is separate from other living areas and provides information privacy * Ability to keep all business sensitive records secure (if applicable) * Must reside in an area that can obtain a UnitedHealth Team-approved fast internet connection or utilize an existing fast internet solution * Should be able to connect directly to the internet via a hard cable (either directly to a cable box or modem) **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our dynamic team at blithequark. Apply Job! Apply for this job