Female Call center agent

Job Opportunity: Call Center Agent

We are excited to announce that we are looking for dynamic and motivated Call Center Agents to join our team in the Model Town area of Lahore. If you have a passion for customer service and are eager to be part of a fast-paced environment, we would love to hear from you!

Location: Model Town, Lahore
Salary: PKR 25,000 to PKR 35,000 (based on experience)
Job Timings: 11 AM to 7 PM

Key Responsibilities:

Engage with customers through inbound and outbound calls, providing exceptional service and assistance.
Address customer inquiries and concerns promptly and professionally.
Maintain comprehensive knowledge of our products and services to effectively respond to customer queries.
Document customer interactions accurately in our systems for future reference.
Collaborate with team members to ensure all customer needs are met promptly and satisfactorily.
Requirements:

A minimum of 1 year of experience in a call center or customer service role is preferred.
Strong communication skills in both English and Urdu.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Proficiency in using computers and familiarity with CRM software is a plus.
A positive attitude and a genuine desire to help customers.
Terms & Conditions:

Candidates should be available to work during the specified job timings.
Training will be provided to ensure you are equipped to succeed in your role.
Performance will be evaluated regularly, with opportunities for growth and advancement within the company.
If you are ready to take the next step in your career and be part of a vibrant team, please submit your CV along with a cover letter highlighting your relevant experience. We look forward to welcoming you to our Model Town office!