Experienced Strategic Customer Success Manager – Driving Revenue Growth and Customer Loyalty in the HR Technology Space at blithequark

Introduction to blithequark

At blithequark, we are pioneers in the field of fair, predictive science, striving to create a world where every individual has the opportunity to succeed in their best job. Our mission is built on the foundation of Industrial-Organizational (I-O) science, which enables us to deliver evidence-based insights that predict and maximize employee potential. We achieve this through the development of simple, intuitive assessment tools that make a tangible impact on our clients' success. Our team is comprised of passionate professionals who are dedicated to pushing the boundaries of talent assessment while maintaining a steadfast commitment to scientific excellence.

Our Culture and Values

blithequark has always been a champion of progressive, sustainable approaches to building a culture that allows people to do their best work while living their best lives. We believe in fostering an environment that promotes true work-life balance and flexible work arrangements, recognizing that every individual has unique needs. Our commitment to flexibility is reflected in our four-day work week, generous PTO policy, and a paid company shutdown from December 24 to January 1. We also prioritize ongoing professional development, including attendance at professional conferences, to ensure our team members are equipped with the latest knowledge and skills. Furthermore, we offer a comprehensive benefits package that includes medical, dental, vision, 401k with matching, and paid new parent leave, demonstrating our dedication to the well-being and growth of our employees.

What Sets Us Apart

At blithequark, we differentiate ourselves through our unwavering commitment to scientific precision, innovation, and impactful solutions. We apply rigorous scientific methodologies to develop assessments that accurately gauge individuals' potential and fit within various organizational contexts. Our dedication to continuous improvement drives us to explore cutting-edge techniques and technologies, ensuring our assessments remain at the forefront of talent assessment. By integrating I-O Psychology principles into our processes, we deliver solutions that not only meet the immediate hiring needs of organizations but also contribute to long-term success and retention.

Job Overview

blithequark is seeking a dynamic and commercially oriented Strategic Customer Success Manager with deep expertise in the HR technology space. As a pivotal member of our team, you will be responsible for driving revenue growth through renewals and expansion, while developing successful long-term partnerships and ensuring our clients derive maximum value from our offerings. This role is not just about maintaining client relationships; it's about leveraging your sales acumen and HR tech expertise to navigate complex client needs and align our products with their strategic goals.

Key Responsibilities

• Drive revenue growth by ensuring customer satisfaction and loyalty, leveraging your sales acumen and HR tech expertise to manage a diverse portfolio of existing customers.
• Cultivate strong client relationships through strategic conversations that align blithequark's solutions with the client's business objectives.
• Serve as the primary point of contact for customers, representing their voice to internal teams and ensuring smooth transitions between Sales and Customer Success.
• Conduct strategic business reviews to assess and ensure the value realization of our products, developing tailored action plans to address any issues.
• Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions, utilizing customer health monitoring tools to identify and mitigate risks.
• Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations.
• Introduce new products and features to customers, ensuring they are fully informed of the value and benefits.
• Act as a customer advocate within the company, streamlining the customer experience to prevent turnover and creating feedback loops between customers and product teams to identify and remove barriers to customer adoption.

Essential Qualifications

To succeed in this role, you will need to possess a strong track record of consistently exceeding expectations, with proven success in driving revenue growth through renewals and expansion. You should have extensive experience in Customer Success with B2B, SaaS, HR technology solutions, as well as a deep understanding of the pains felt by our HR, Recruiting, and Employee Development customers. Excellent communication and negotiation skills are essential, along with the ability to simplify complex situations and build lasting relationships. A strong analytical mindset and the ability to use data to drive decision-making and strategy are also crucial.

Preferred Qualifications

• 5+ years of experience in SaaS Customer Success, with a focus on HR technology solutions, and demonstrated expertise in securing renewals and driving expansion.
• Proven track record of managing a large portfolio of accounts and achieving revenue growth through expansion.
• Leadership experience, with a recognition as a subject matter expert within your organization and experience coaching or mentoring others.
• Naturally curious and creative in your approach to solving problems, with a strong ability to think strategically and outside the box.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Strategic Customer Success Manager, you will have access to ongoing professional development opportunities, including attendance at professional conferences, training sessions, and workshops. You will also be part of a dynamic team that values collaboration, innovation, and creativity, providing a stimulating environment that fosters learning and growth.

Work Environment and Company Culture

Our work environment is built on the principles of flexibility, autonomy, and trust. We believe in giving our employees the freedom to work in a way that suits them best, whether that's remotely or in our office. Our company culture is centered around our values of scientific excellence, innovation, and customer satisfaction, and we strive to create an environment that is inclusive, supportive, and fun. We celebrate our differences and believe that diversity is what makes us strong, and we are committed to creating a workplace where everyone feels valued and respected.

Compensation, Perks, and Benefits

This position offers a competitive total compensation package, with an OTE of $110,000 to $140,000, split between a base and variable compensation. In addition to our comprehensive benefits package, which includes medical, dental, vision, 401k with matching, and paid new parent leave, we also offer a range of perks and incentives to recognize and reward our employees' hard work and contributions.

Conclusion

If you are a motivated and results-driven professional with a passion for HR technology and customer success, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Strategic Customer Success Manager, you will play a critical role in driving revenue growth and customer loyalty, while developing successful long-term partnerships and ensuring our clients derive maximum value from our offerings. Don't miss this chance to be part of a dynamic and innovative company that is shaping the future of talent assessment and HR technology. Apply now and take the first step towards an exciting and rewarding career with blithequark!

At blithequark, we are an equal employment opportunity/affirmative action employer, and we welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive, supportive, and fun, and we look forward to hearing from you.