Experienced Customer Service Agent for Remote Work Opportunities – Delivering Exceptional Travel Experiences with Blithequark

Introduction to Blithequark

Imagine being part of a dynamic team that connects people from all over the world, providing unforgettable travel experiences, and making every journey a memorable one. At blithequark, we are passionate about delivering exceptional customer service, and we are looking for talented individuals like you to join our family. As a Customer Service Agent, you will be the face of our company, interacting with clients in a courteous, efficient, pleasant, and professional manner. If you are ready to take your career to new heights and be part of a team that values excellence, diversity, and inclusion, then this is the perfect opportunity for you.

Job Overview

In this exciting role, you will be responsible for providing top-notch customer service to our clients, ensuring that every interaction is a positive and memorable one. You will be working in a fast-paced environment, handling a variety of tasks, from booking and ticketing to resolving customer complaints and providing travel information. If you are a people person, enjoy working in a team, and are passionate about delivering exceptional customer service, then we want to hear from you.

Key Responsibilities

• Issue, reissue, and refund passenger tickets
• Book, ticket, and confirm flight reservations
• Rebook passengers on oversold flights and during irregular operations
• Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
• Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, food, and transportation; coordinate refueling and refresh
• Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
• Operate gate reader/scanner and related duties to include pre-boarding, monitoring/checking carryon bags, and exiting row criteria
• Operate jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and departure gate announcements
• Deliver domestic/international flight files
• Perform passenger service flight close-out procedures
• Accept, check, and tag passengers' bags at decision centers, full-service ticket counters, and first-class ticket counters
• Maintain the timeline of flight boarding process
• Perform customer service at the task training
• Process and complete credit card bag transactions at kiosks within the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk bag processing at ticket counters
• Queue lines at ticket counter kiosks and ticket counters
• Clear/confirm international documents at kiosk within the ticket counter area and activation stations
• Accept and activate passengers' self-tagged luggage at activation stations
• Assist clients needing special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, and/or unaccompanied minors
• Perform customer service work related to handling local flights and contractor/ground handling agreements or contracts
• Have regular and predictable attendance on site, including meeting any mandatory overtime requirements
• Respond and assist during safety and/or emergency situations
• Provide connecting passengers with gate information
• Provide exceptional customer service in a professional manner and according to blithequark guidelines
• Adhere to company policies, procedures, and performance standards
• Complete job-applicable training
• Adhere to government regulations (e.g., DOT, FAA, TSA)
• Use multiple internal resources/systems including during customer interactions
• Wear uniforms as required by company policy

Essential Qualifications

To be successful in this role, you will need to have:

• High school diploma or GED or international equivalent
• Bilingual language skills required in some locations
• Applicable valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted admission to privileges to airport security identity display areas (SIDA), if applicable
• Must be able to obtain airport authority and/or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, full background check, and/or fingerprinting to meet company and security requirements
• Must be legally authorized to work in the U.S.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Working knowledge of Sabre or another Passenger Service System
• Previous face-to-face customer service experience
• Experience working in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training programs, workshops, and online courses to help you develop new skills and advance in your career. Our company culture is built on the values of excellence, diversity, and inclusion, and we strive to create a work environment that is supportive, collaborative, and fun.

Work Environment and Company Culture

Our company culture is built on the values of excellence, diversity, and inclusion. We believe in creating a work environment that is supportive, collaborative, and fun. We offer a range of perks and benefits, including travel discounts, health and wellness programs, and employee recognition programs. Our goal is to create a workplace where everyone feels valued, respected, and empowered to do their best work.

Compensation, Perks, and Benefits

We offer a competitive salary of $22 per hour, as well as a range of perks and benefits, including:

• Travel perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network
• Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well
• Wellness programs: We want you to be the best version of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need
• 401(k) program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Conclusion

If you are passionate about delivering exceptional customer service, enjoy working in a fast-paced environment, and are looking for a career with a dynamic and growing company, then we want to hear from you. Apply now to join our team as a Customer Service Agent and take the first step towards an exciting and rewarding career with blithequark. Don't miss out on this opportunity to be part of a team that values excellence, diversity, and inclusion, and is committed to helping you grow and develop in your career.

Apply Job!