**Experienced Full Stack Customer Support Specialist – Web & Cloud Application Development**

Are you a customer-centric individual with a passion for innovative problem-solving and a drive to continuously improve? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark's esteemed Customer Support team as a Senior Product Support Specialist. In this role, you will be the face of blithequark, providing exceptional support to our clients and helping them unlock the full potential of our web and cloud applications. **About blithequark** blithequark is a leading provider of innovative web and cloud solutions, dedicated to empowering businesses to succeed in an ever-changing digital landscape. Our mission is to deliver exceptional customer experiences, foster a culture of innovation, and drive growth through collaboration and continuous improvement. As a member of our Customer Support team, you will be part of a dynamic and supportive community that values creativity, adaptability, and a customer-first approach. **Job Summary** As a Senior Product Support Specialist, you will be responsible for providing top-notch support to blithequark clients, addressing their queries, and helping them navigate our web and cloud applications. You will be the primary point of contact for clients, ensuring that their issues are resolved efficiently and effectively. Your expertise will be invaluable in helping clients maximize their experience with blithequark's products, driving customer satisfaction, and contributing to the growth and success of our organization. **Key Responsibilities** * Collaborate with clients to resolve how-to questions and investigate issues related to blithequark's web and cloud applications * Provide a "human-first" experience through voice and written communications across various channels, including phone, email, chat, and social media * Develop in-depth knowledge of blithequark's products, including technical and client-use case aspects * Identify opportunities to enhance client value, suggesting innovative solutions to improve their experience and drive business growth * Work closely with leadership to optimize organizational efficiency, sharing insights and best practices to drive customer satisfaction and value * Partner with peer colleagues across various departments (Sales, Onboarding, Record Management, Maintenance, etc.) to foster a cohesive and collaborative environment, driving client engagement and retention **What You Bring** * **Client Focus**: You are passionate about delivering exceptional customer experiences, with a keen sense of empathy and a drive to understand client needs. * **Innovation**: You are a creative problem-solver, always seeking new and innovative ways to address client issues and improve their experience. * **Ownership**: You take pride in your work, setting high standards and striving for excellence in all aspects of your role. * **Adaptability**: You thrive in a dynamic environment, embracing change and uncertainty with a positive attitude. * **Communication**: You are an exceptional communicator, able to distill complex information into clear and concise language, and prioritize tasks effectively to meet deadlines. **Requirements** * 2+ years of experience in providing SaaS customer support to organizations with complex models, with a proven track record of driving client success * Demonstrated expertise in supporting multiple online software or SaaS products, or IT experience * Experience in developing best practices for help quality and efficiency, possibly from a role as an SME, Mentor, or Leader * Ability to work independently and collaboratively, contributing to a positive and productive team culture * Proven ability to prioritize tasks effectively, managing competing demands and deadlines * Strong knowledge of fundamental web technologies (HTML, CSS, JSON, JavaScript) * Familiarity with exploring and working with various helpdesk software (Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, etc.) **What We Offer** * Competitive hourly rate of $25 * Comprehensive benefits package, including 401k retirement plan, excellent health, dental, and vision insurance, and generous parental leave benefits * Open and transparent culture, with opportunities for growth and development * On-site gym at our HQ, with local professional trainers * Every other week free lunch nearby, monthly blithequark credit for remote employees * Unlimited PTO (subject to collaboration with your manager and colleagues to ensure seamless client support) * Loads of perks and rewards for your hard work and dedication! **How to Apply** If you are a motivated and customer-focused individual with a passion for innovative problem-solving, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or references. We look forward to hearing from you and exploring how you can contribute to the success of blithequark's Customer Support team! Apply Now! Apply for this job