Immediately Require Online Community Manager in USA

Job title: Online Community Manager

Company: Kaplan

Job description: Job Title Online Community Manager

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

As Online Community Manager, you will work with VP, Kaplan Community as the first member of a growing team, where you will develop and execute a community engagement strategy for a vibrant network of Kaplan prospects, students and alumni.

You will be responsible for engaging and moderating Kaplan Community members and associated experts on a day-to-day basis, managing reporting and facilitating a constant flow of useful multimedia content originating from a mix of aspiring, established and expert professionals across various fields.

Primary/Key Responsibilities

• Work with individual product teams to maintain a develop editorial calendars and facilitate engagement for a host of 8-12 subcommunities
• Create campaigns, gamification and user programs (w/ online and live events) that encourage collaboration and engagement
• Develop and provide policies for targeted moderation, technical support and customer service for internal stakeholders and community members
• Create and implement standard and advanced collaboration and communications tactics
• Identify and target trends and user personas for case studies
• Collect, analyze and share data-driven community insights with program stakeholders via weekly and monthly engagement reports, working with data team to improve custom dashboards on an ongoing basis
• Develop a comprehensive understanding the full breadth of community platform functionality
• Gather feedback continuously and infuse it into all aspects of the program

Minimum Qualifications

• Undergraduate Degree
• 5+ years professional experience to include 2+ years customer service, 2+ years digital engagement
• Extreme curiosity, desire to help people, creativity, writing / editing, crisis communications skills, organization, content management systems, data analysis

Preferred Qualifications

• Social media, research, event planning

We offer a competitive benefits package including:

Remote work providing flexible work/life balance
Comprehensive Retirement Package including 401K company match and two pension programs
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Competitive health benefits and new hire eligibility starts day-1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
And so much more!

#LI-JB1
#LI-Remote

This position is a Salary Grade B

Location Remote/Nationwide, USA

Additional Locations

Employee Type Employee

Job Functional Area

Business Unit 00072 Kaplan Test Prep

Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible. Information regarding benefits can be found .

Diversity & Inclusion Statement:

Diversity inspires innovation and growth in the Kaplan community. Kaplan strives to be a model employer for inclusiveness. Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan's employees bring diverse perspectives, ideas, and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students' needs in today's global market. Learn more about our .

Expected salary: $15 per hour

Location: USA

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