Want ITSM Manager (Remote) in Miami, FL

Job title: ITSM Manager (Remote)

Company: Carnival Corporation

Job description: Job Description



We are seeking a Manager of IT Service Management to play a critical role in overseeing our IT service management strategy and managing our ITSM-managed service provider. The ideal candidate will have a deep understanding of ServiceNow ITSM and significant experience in service delivery, incident and problem management, change management, and continuous service improvement.



ESSENTIAL FUNCTIONS

• Manage and oversee our ITSM-managed service provider to ensure the delivery of quality services according to agreed-upon service levels


• Provide strategic direction and oversight for the design, development, operation, and support of ITSM processes that are aligned with business strategy


• Manage and oversee our ITSM-managed service provider to ensure the delivery of quality services according to agreed-upon service levels


• Implement and manage the ITSM ServiceNow platform enhancements and new requirements


• Collaborate with other departments to identify and prioritize IT service management requirements and develop effective service delivery strategies


• Develop and implement IT service standards and policies to promote efficiency and effectiveness


• Implement a continuous improvement program for IT service management delivery


• Orchestrating and automating cloud-based platforms throughout the company


• Handle incident management, problem management, and change management activities


• Maintain relationships with key stakeholders to ensure IT services align with their needs


• May be requested to work a different shift


• No or very little travel

QUALIFICATIONS

• Bachelor???s degree in Computer Science / Systems Engineering


• Minimum five years of experience in IT Service Management with a focus on managing an ITSM-managed service provider


• 5+ years??? experience with ServiceNow ITSM


• Demonstrated experience in implementing ITSM processes and standards


• Strong understanding of ITIL processes


• IT Service Management


• ITIL


• ServiceNow


• Strong leadership and team management skills


• Excellent problem solving, communications, and negotiation skills


• Ability to learn new technologies and development languages at fast pace


• Extensive hands-on experience with IT service management and management of ITSM ServiceNOW platform


• Solid understanding of ITIL process


• Solid network foundation with experience deploying Zero Trust solutions


• Configuration/management experience with Cloud networking technologies


• Extensive Cloud Operations knowledge with automation


• Information Technology Infrastructure Library (ITIL)


• SNOW Admin preferred

#LI-SH1



#LI-Remote



The range for this role???s base salary is $99,261 - $145,000. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.



At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles are also eligible for an additional vesting equity plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:

• Cost-effective medical, dental and vision plans


• Employee Assistance Program and other mental health resources


• Additional programs include company paid term life insurance and disability coverage


• Financial Benefits:

• 401(k) plan that includes a company match


• Employee Stock Purchase plan


• Paid Time Off

• Holidays ??? All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee???s discretion.


• Vacation Time ??? All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.


• Sick Time ??? All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.


• Other Benefits

• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends


• Personal and professional learning and development resources including tuition reimbursement


• On-site preschool program, wellness center, and health clinic at our Miami campus

About Us



In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.



Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!



Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

Expected salary: $99261 - 145000 per year

Location: Miami, FL

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