Looking for RETAIL BRAND INTEGRITY MANAGER NF03 in Beaufort, SC

Job title: RETAIL BRAND INTEGRITY MANAGER NF03
Company: Federal government of the United States
Job description: Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Overview

• Accepting applications

Open & closing dates

08/21/2023 to 09/04/2023

Salary

$23.44 - $28.55 per hour

Pay scale & grade

NF 03

Location

1 vacancy in the following location:

Telework eligible

No

Travel Required

25% or less - Varies

Relocation expenses reimbursed

No

Appointment type

Permanent -

Work schedule

Full-time -

Service

Competitive

Promotion potential

NA

Job family (Series)

Supervisory status

No

Security clearance

Drug test

No

Announcement number

64356

Control number

744716400

This job is open to

Clarification from the agency

Open to Public

Duties

SUMMARY OF DUTIES:

Serves as the Brand Integrity Manager and assumes the face of brand integrity throughout the store ? leads the entire store effort on establishing, maintaining and promoting branded visual and informational experiences within the store. Responsible for the execution of promotional strategies within the store from a merchandise, signing and brand integrity lens. Reports to the Store Manager, Assistant Store Manager, Operations Manager, the Director of Retail, or Director of Business Operations. Leads by example to: shape and sustain a working environment most conducive to the successful performance of those entrusted to his/her leadership and direction; and create a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees.
Leads MCX brand execution in key functions relating to: pricing, presentation, and signage while managing specific processes such as: price changes, store transitions, ad sets, and merchandising based upon brand standards. Partners with Store Manager, Assistant Store Manager, Operations Manager, Marine Mart Manager, and appropriate Sales Manager to scope, plan and lead department transitions, resets and manage the general merchandising strategy of product placement and rotation. Ensures proper scheduling, staffing coverage and training of team members.
Leads the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. Works with the MCX Training Specialist or Retail Managers with training oversight to train all brand integrity team members on policies relating to service, service recovery, and corporate service programs and promotions. Observes and delegates task completion and other team deadlines accordingly; accurately planning the workload to achieve the desired outcome.
Responsible for providing the highest quality of service to all customers in the Marine Corps Exchange (MCX) operation, both internal and external. Understands and operates within all service policies and exercises an ?I can DO that? mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns to ensure their problems were resolved. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX).
Consistently champions, communicates and represents MCX brand standards. Communicates effectively with other store teams to address deficiencies with brand standards while providing education, coaching and positive reinforcement to all store team members. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.
Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation. Addresses customers by rank when appropriate. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed
workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

Supervises employees to include: assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Must be alert to alcohol abuse, and take appropriate action. Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel.
Promotes training and development throughout the store and supports the implementation and integration of the MCX corporate training and career development program. Participates in all corporate-led training programs and works with Store Manager to set training goals and manage training compliance and learning transfer. Promotes employee training and skills development learning plans. Plays an integral role in store leadership development initiatives. Connects required training to performance and skills gaps. Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and team members through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction.
Has key holder responsibility: opening and closing stores. May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections.
Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.

MINIMUM QUALIFICATIONS:

BACHELOR?S DEGREE from an accredited college or university in a related field appropriate to work of the position, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR THREE YEARS of practical experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. One year of experience working in a supervisory role related to store operations, sales floor leadership, merchandise management, visual merchandising strategy or pricing and presentation is preferred. Positive attitude with a genuine desire to work in a customer focused environment. Ability to train operating standards and procedures for service, brand, merchandising and visual display as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high-performance atmosphere with commitment to service goals. Ability to multi-task with high quality follow-up and holding teams accountable to results. Strong working knowledge of business processes, controls and system development. Attention to detail is required. Valid driver's license is required.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

• Stability of Federal Civilian Service

• People with passion for doing work that matters

• Quality of Work Life Balance

• Competitive Pay

• Comprehensive Benefit Packages

• Marine Corps Exchange and Base Facility Privileges

Expected salary: $23.44 - 28.55 per hour
Location: Beaufort, SC

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