Looking for Program Operations Manager, Washington D.C in Washington DC
Posted 2025-03-14Job title: Program Operations Manager, Washington D.C
Company: Reading Partners
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Program Operations Manager, Washington D.C.
Job Details
Job Location
Reading Partners Washington, DC - Washington, DC
Position Type
Full-Time
Job Category
Program Management
Program Operations Manager, Washington D.C.
Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging community volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy and confident readers in school and in life. Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that works. Join our stellar team leading the charge to deepen our impact and expand our service. to learn more about Reading Partners.
The high level:
The Program Operations Manager (POM) is part of the program staff at Reading Partners, Washington, DC. The Program Operations Manager's main role is to provide operational leadership and administrative and capacity-building support to the region?s programmatic initiatives. At the regional level, the POM reports directly to the Program Director and works collaboratively with Program Managers. They will manage all programmatic and some organizational operations and center-based operations to support program implementation. This role will be essential to carrying out our mission by helping us maintain accurate operational systems for online and in-office resources. The Program Operations Manager role is an exciting opportunity for a highly organized, entrepreneurial, and detail-oriented professional.
What you?ll do:
Lead recruitment of AmeriCorps members and hourly staff for Reading Partners, Washington, DC
Collaborate with local program staff and the National Admissions and Recruiting team
Serve as the main driver for Americorps recruitment operations, selection, onboarding and coaching in the region, including:
Driving local Americorps recruitment efforts
Developing partnerships with the career departments at local universities
Designing and implementing a streamlined hiring process
Managing Americorps onboarding processes
Facilitating a successful on-boarding/off-boarding for all Americorps members
Lead the onboarding process for hourly staff
Assist the Program Director with hiring, placement, on-boarding, and off-boarding for hourly staff
Drive onboarding efforts for hourly staff
Ensure that they have the proper materials, resources, and set up to be successful in the region
Maintain and improve operational support for the region
Support staff with AmeriCorps timesheet approval, ensuring accurate data is collected and submitted.
Review virtual ?clock-in? records to confirm alignment with submitted timesheets
Communicate with Program Managers in a timely manner when corrections are needed
Track approval status of all timesheets every 2 weeks, by pay period
Manage regional facing on-corps time cards and member records
Centralize training logistics and operations for AmeriCorps Members and hourly staff
Coordinate and schedule virtual meetings operations on training days, working closely with Program Managers
Maintain accurate invitations on the Regional Calendar and track training attendance
Support training moderation in Zoom creating breakout rooms, taking attendance, etc.
Work with PM to plan and execute the reading centers End of Year Celebrations
Coordinate various service day activities including but not limited to
911, Winter book distribution, MLK day, AmeriCorps service week, Spring book distribution
Update, create and maintain resource management systems to ensure accurate accounts of all resources:
Improve and maintain communication channels that effectively and efficiently inform staff of important deadlines
Technology devices management (MacBooks, Ipads, headphones, hotspots, etc.)
Maintain/update the system to track, order, and disburse devices
Work with National IT staff to manage the upkeep and maintenance of devices
Manage procurement processes to ensure the tutoring centers in schools has all necessary supplies
Manage all components of curriculum materials for each tutoring center
Work with National to conduct yearly audit for curriculum materials needs
Create a system for ordering and disbursement of curriculum materials
Organize and plan materials sorting and packaging when needed before disbursement
Track when and where materials are distributed
Ensure all reading centers are supplied with the required materials
Work with Program Managers to coordinate the pick-up and or delivery of materials
Maintain office space organization and coordinate general & program department supply ordering
Track, manage & ensure disbursement of all department supply orders
Work with programs staff to develop and maintain program materials organization in the office
Coordinate with Regional Leadership on overall supply management and office space organization
Provide day-to-day administrative support to the regional program team
Track school base supply requests and orders as well as support supply collection and or delivery
Support coordination of tutoring center-based technology replacement
As needed, provide capacity-building support to Reading Partners school-based tutoring centers:
Substitute to provide Reading Center coordination and day-to-day operations, as needed in the event of a Program Coordinator's absence
Substitute Reading Partners Connects and Reading Partners Traditional tutoring sessions when volunteer tutors are out
In partnership with Program Managers and AmeriCorps Program Coordinators, support Reading Partners program goals for the region;
Handling materials and resources:
Able to lift boxes up to 50lbs
Able to deliver items to schools as needed (sponsored rideshare is available for non-drivers)
Other duties as needed.
How you?ll do it:
Relationship Development & Communication:
Cultivate strong relationships with local organizations, religious centers, and nonprofits to ensure that their leadership is aware of Reading Partners and our AmeriCorps positions by conducting info sessions, emailing, sending flyers, and more. You are an effective communicator and a natural ?connector?, and you have a track record of successfully establishing rapport quickly and maintaining relationships, even at a distance.
Educational/AmeriCorps Expertise:
Ensure that the information we provide to organizations and potential candidates is accurate, thorough, and engaging
Project Management:
Demonstrate an ability to manage time effectively, balance multiple competing priorities at once, and, above all, remain adaptable, flexible, and positive while navigating challenges.
Anticipate challenges or questions and proactively act to address them. Understand larger strategic priorities and make measurable progress against these larger goals.
Show an ability to make quick, sound, and on-the-fly decisions that consider all stakeholders. See the bigger picture and be able to drill down to smaller details and connect the dots.
Innovative Thinking:
Demonstrate an ability to create processes and systems to streamline internal operations in the region.
Demonstrate a high level of comfort with ambiguity and an ability to create order.
Demonstrate an aptitude for framing problems as opportunities and always pushing to streamline further.
What we offer:
Reading Partners offers the full package ? great benefits, a great place to work, and the opportunity to have a glowing and growing career.
We offer a competitive compensation of $65,811 - $77,425 commensurate with experience. This is a full-time, salaried position.
We offer an exciting and dynamic culture, and we commit to investing in and supporting our amazing people to grow their careers with us.
The other things you need to know:
Travel: This position requires travel throughout Washington, DC.
Typical Physical & Mental Demands: Requires prolonged sitting with some bending, stooping, and stretching, and eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator, and other office equipment. Requires normal range of hearing and eyesight to communicate with volunteers and staff. Also requires flexibility to adapt to a changing environment readily.
What?s Next?
If you?re interested in joining our Reading Partners team, please submit the following application materials to our online job posting:
A cover letter describing your interest in Reading Partners and how your past experience has prepared you for this role. Please include your salary needs
Resume
Qualifications
About you
You?ll be successful in this role if you:
Boast a deep belief in our mission
Bachelor?s degree
Have experience with organization operations management
Can work independently or with limited supervision
Interact effectively with diverse groups of people
Are proficient at creating & maintaining effective systems using Google Suite
Have excellent time management skills & detail-oriented
Experience reviewing inventory systems with close attention to detail
Root your work in our
Can prove eligibility to work in the United States legally
COVID-19 vaccination is required unless a medical or religious accommodation is requested and approved. Please review our .
Bonus Points if you:
Are an AmeriCorps, Peace Corps, or other national service alum/alumna
Have experience working in the launch or growth phases of organizations
Are bilingual (Spanish speaking preferred)
Expected salary: $65811 - 77425 per year
Location: Washington DC