Urgently Require Enrollment Coach 1, 2, or 3 in Baton Rouge, LA

Job title: Enrollment Coach 1, 2, or 3
Company: Louisiana State University Agricultural Center
Job description: All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).

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Job Posting Title: Enrollment Coach 1, 2, or 3

Position Type: Professional / Unclassified

Department: LSUAM Online - Online Student Recruitment - Enrollment Team (Brittney Randall (00060044))

Work Location: Louisiana Emerging Technologies Center

Pay Grade:

Job Description:

Enrollment Coach 1

The Enrollment Coach 1 reports to the Enrollment Coach Manager. This position plays a critical role in the recruitment and application processes for online learners, serving as the initial point-of-contact for learners in fully online programs. The Enrollment Coach must be familiar with successful marketing practices, processing a naturally enthusiastic and persuasive manner to recruit online learners. The Enrollment Coach will work closely with online Student Success Coach, online program managers, and University admissions offices to recruit and admit a robust, diverse pool of applicants to online degree programs.

Job Responsibilities:

As the first line of contact for prospective students, recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms). Ensure that targeted response times and accuracy guidelines are consistently met via a multichannel approach. Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students. Coordinate with admissions and enrollments teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Student Success Coach, and other applicable departments. 60%

Utilizes technology systems to track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems. Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs / student pathways. 30%

Participates in continual professional development, working to ensure high levels of customer service excellence. 10%

Minimum Qualifications:

Bachelor's degree with 0-1 years of professional experience in recruitment, sales, customer service or related field.

Preferred Qualifications:

Bachelor's degree with 5 years of professional experience in recruitment, sales, customer service or related field.

Specific Experience - Supervisory or project lead experience. Higher education or admissions experience preferred. Online learning experience preferred. Ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds.

Additional Requirements:

Essential Personnel - This position may be required to report to campus in times of emergency and/or closure per PS-18.

Additional Information: Must be willing to work nights/weekends especially during peak seasons.

Enrollment Coach 2

The Enrollment Coach 2 reports to the Enrollment Coach Manager. This position plays a critical role in the recruitment and application processes for online learners, serving as the initial point-of-contact for learners in fully online programs. The Enrollment Coach 2 must be familiar with successful marketing practices, processing a naturally enthusiastic and persuasive manner to recruit online learners. The Enrollment Coach 2 will work closely with online Student Success Coach, online program managers, and University admissions offices to recruit and admit a robust, diverse pool of applicants to online degree programs.

Job Responsibilities:

As the first line of contact for prospective students, recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms). Ensure that targeted response times and accuracy guidelines are consistently met via a multichannel approach. Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students. Coordinate with admissions and enrollments teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Student Success Coach, and other applicable departments. Works with manager to assist in staff development/training. Demonstrates peer leadership and is a consistent high performer. 60%

Utilizes technology systems to track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems. Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs / student pathways. Is proficient with all systems and has the ability to assist in training and developing newer employees. 30%

Participates in continual professional development, working to ensure high levels of customer service excellence. 10%

Minimum Qualifications:

Bachelor's degree with 1 year of experience in customer service, sales, recruitment or related.

Preferred Qualifications:

Bachelor's degree with 5 years of professional experience in recruitment, sales, customer service or related field.

Specific Experience - Supervisory or project lead experience. Higher education or admissions experience preferred. Online learning experience preferred. Ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds.

Additional Requirements:

Essential Personnel - This position may be required to report to campus in times of emergency and/or closure per PS-18.

Additional Information: Must be willing to work nights/weekends especially during peak seasons.

Enrollment Coach 3

The Enrollment Coach 3 reports to the Enrollment Coach Manager. This position plays a critical role in the recruitment and application processes for online learners, serving as the initial point-of-contact for learners in fully online programs. The Enrollment Coach 3 must be familiar with successful marketing practices, processing a naturally enthusiastic and persuasive manner to recruit online learners. The Enrollment Coach 3 will work closely with online Student Success Coach, online program managers, and University admissions offices to recruit and admit a robust, diverse pool of applicants to online degree programs. This includes proactive coordination with other campus units and campuses to facilitate the student experience.

Job Responsibilities:

As the first line of contact for prospective students, recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms). Ensure that targeted response times and accuracy guidelines are consistently met via a multichannel approach. Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students. Coordinate with admissions and enrollments teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Student Success Coach, and other applicable departments. Minimal need for intervention from leadership. 60%

Utilizes technology systems to track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems. Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs / student pathways. 30%

Participates in continual professional development, working to ensure high levels of customer service excellence. 5%

Acts as a coach to the team in absence of the team lead and manager. 5%

Minimum Qualifications:

Bachelor's degree with 2 years of experience in recruitment, sales, customer service or related field.

Preferred Qualifications:

Bachelor's degree with 5 years of professional experience in recruitment, sales, customer service or related field.

Specific Experience - Supervisory or project lead experience. Higher education or admissions experience preferred. Online learning experience preferred. Ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds.

Additional Requirements:

Essential Personnel - This position may be required to report to campus in times of emergency and/or closure per PS-18.

Additional Information: Must be willing to work nights/weekends especially during peak seasons.

Additional Job Description:

Special Instructions: Please provide a cover letter, resume, (3) professional references, and transcripts. Official transcripts are required prior to hire.

For questions or concerns regarding the status of your application or salary ranges, please contact Brittney Randall at [email protected]

Posting Date: September 27, 2023

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more

Remote Work - Positions approved to work remotely outside the State of Louisiana shall be employed through Louisiana State University?s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer:

LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU?s and . Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management ( ).

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email . For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
Expected salary:
Location: Baton Rouge, LA

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