Urgently Require Learning & Development Specialist in USA

Job title: Learning & Development Specialist
Company: Gannett
Job description: Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer Prize-winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes The USA TODAY NETWORK, which includes USA TODAY, and local media organizations in 43 states in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. We also own digital marketing services companies under the brand LocaliQ, which provide a cloud-based platform of products to enable small and medium-sized businesses to accomplish their marketing goals. In addition, our portfolio includes one of the largest media-owned events businesses in the U.S., USA TODAY NETWORK Ventures.

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The Learning & Development Specialist is the responsible for facilitating and leading training and skill development programs that support the competencies of employees and the achievement of company objectives. Training and skill development programs include the onboarding and continued development of the post sales organization centering on client success, management & leadership, product, and systems capabilities. Has digital acumen and working knowledge of digital and social media marketing applications such as Google AdWords & Bing Ad Center, Google Analytics, Facebook, Display, and Google My Business. Travel required. Position can be on-site or telecommuting.

About Your Responsibilities:

Strong proficiency in customer relationship management and online search and display advertising techniques are required. This role will facilitate teaching our post sales organization employees communication skills both written and verbal. This role will evaluate Post Sales Team members client and seller calls for coaching and improvement. This role will be responsible for the upskilling of all soft skills across the post sales organization.

This role will require travel to meetings across the United States.

The candidate must be flexible and able to multitask across a variety of job duties, including:

• knowledge in Instructional Design, to design and develop learning interventions that support enhanced soft skill delivery. Solutions may include:I
• Instructor led programs
• Role plays
• Simulations
• Activities and job aidsOrganize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials
• Partner with service leadership to conduct a performance analysis to discover and analyze performance gaps; plan for future improvements, design and develop solutions to close performance gaps
• Maintain current courseware by ensuring the latest content is reflected, as well as developing training solutions for ad hoc projects
• Identify and assess training needs of employees through surveys, interviews with employees, focus groups, and/or consultation with managers and supervisors, instructors or customer representatives
• Monitor, evaluate and record training activities and program effectiveness
• Evaluate training materials prepared by other teams and organizations, such as product launch materials, outlines, text, and handouts
• Other duties as assigned

Accountabilities:

Learning & Development specialist will work with cross functional teams across the organization to conduct needs analysis, define learning objectives and become a subject matter expert while working with the following groups. Note: This role may require the employee to work with any team across the organization including external vendors as needed.

• Post Sales Teams
• Client Success Managers
• Digital Presence Managers
• Product Fulfillment Teams
• Sales Operations & Training
• Human Resources

About You:

• Excellent at soft skills and ability to coach employees in this area
• Ability to quickly master business process, marketing and technology concepts
• Excellent presentation, writing, and communication skills
• Ability to consult and collaborate to design and deliver meaningful solutions
• Demonstrated expertise in customer relationship management
• Ability to work efficiently with quick turnaround and tight deadlines
• Desire to grow in knowledge of new and advanced instructional design skills and business acumen
• Ability to work with cross functional teams with a solution-oriented approach
• Attention to detail a must
• Thrive in a team-oriented environment
• Advanced capabilities to effectively manage digital advertising campaigns ?Search, Display, SEO, Marketing Management Systems etc.
• Demonstrated expertise with digital marketing publishing systems & processes
• Ability to travel
• Demonstrated proficiency in standard curriculum development tools, including, but not limited to:
• PowerPoint
• MS Word
• MS SharePoint
• Various graphics editing tools

Key Competencies

• Talent Development

• Coaching for Soft Skills including call evaluation, grading, and coaching
• In-depth knowledge of soft skills training
• Ability to teach and motivate employees on mastering their current role/position
• Creative thinker and problem solver
• Be a pillar for company culture
• Organization

• Able to manage time and prioritize multiple tasks in a fast-paced environment
• Organize tasks, deliverables and meet commitments on time
• Analytical Thinking

• Capable of interpreting data and making recommendations to improve employee performance
• Quickly identify the symptoms and underlying cause of problems
• Business Process and Technology Acumen

• Capable of quickly mastering business processes
• Ability to master technology solutions

• Conflict Management

• Good at focused listening
• Can find common ground and explains differing viewpoints comprehensively

Qualifications

• Bachelor?s Degree in General Business, Economics, Finance, Marketing, Advertising, Public Relations, Journalism or English
• 2+ years? working in a post-sales learning & development function; experience with digital media sales preferred.
• 2+ years? experience using/instructing a CRM, preferably Salesforce.com

#LI- REMOTE

The annualized base salary for this role will range between $38,700 and $80,550. Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable

Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee?s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant?s disability or religion, to complete this employment application and/or any other process in connection with an individuals? application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.?s Recruitment Department at [email protected].

Other details

• Job Family Program & Project Management
• Job Function Program Management
• Pay Type Salary

• United States
• Virtual

Expected salary: $38700 - 80550 per year
Location: USA

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