Home Depot Customer Support Remote Jobs -

Home Depot Customer Support Remote Jobs Hiring Organization:?The Home Depot Post Name:?OCC Contact Center Supervisor Industry: Private Employment Type: Full Time Salary: $16 To $20 An Hour Job Location: United States Remote Location: Remote Work From: USA Full Job Description:- This function helps the Online Contact Center Phones/Messaging Line of Business The Contact Center Supervisor leads and coaches assigned crew in a way that assures first-class patron interaction, builds and keeps patron relationships and is dedicated to the well-timed transport of business enterprise merchandise and services. They make a contribution to the general achievement and profitability of the touching middle via way of means of making sure that assigned crew meet and/or exceed branch dreams and objectives. They are chargeable for the direct supervision of the work sports of others; this consists of employees' troubles along with selection, termination, overall performance appraisal and expert improvement of subordinates. The Contact Center Supervisor leads a crew of buddies in executing techniques and items set forth via way of means of control and is liable for recruiting, hiring, education and coping with customer support buddies to attain branch and function dreams. Incumbents must be self-inspired and capable of inspiring others to work as a crew. The Contact Center Supervisor has to be capable of successfully talking verbally and in writing with all inner and outside stakeholders. Key Responsibilities: 50% Action Oriented ? Directly organizes and supervises everyday operations and sports of a touch middle crew with the intention to attain key overall performance dreams; Including correct and well-timed managing of patron transactions, tracking partner productiveness and provider ranges for first-class; making sure the right partner scheduling; Leads via way of means of instance the execution of techniques, objectives, and unique dreams set forth via way of means of control to make certain inner and outside patron wishes are met 20% Drives Engagement ? Supports the constructing and growing of a powerful and excessive overall performance, crew thru education, training and improvement; Provides fingers on each day training with the intention to enhance and preserve crew overall performance and is at once liable for overall performance control process (evaluations, mentoring, corrective action, hiring) for direct reviews; Leads and directs in a way that inspires 15% Drives Results ? Maintains records for character direct reviews, analyzes branch results, troubleshoot operational issues and completes crew reviews as required; Works with touch middle managers to become aware of operational improvements, become aware of possibilities for touch middle performance and interdepartmental partnership 15% Manages Conflict ? Identifies and analyzes escalated issues and affords steering to direct reviews for resolution; Serves as factor of escalation for transactions requiring enhance information or discernment with the intention to solve complicated patron troubles and make certain well timed observe and patron satisfaction; Answers the front line patron inquiries Direct Manager/Direct Reports: This function usually reviews to Contact Center Manager This function has 6+ Direct Reports Travel Requirements: No journey is required. Physical Requirements: Most of the time is spent sitting in a cushy function and there's the common possibility to transport about. On uncommon events, there can be a want to transport or elevate mild articles. Working Conditions: Located in a cushy indoor area. Any ugly situations could be rare and now no longer objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally authorized to work inside the United States. Preferred Qualifications: Working information of Microsoft Office Suite Working information of Tableau Working information on presentation software (e.g., Microsoft PowerPoint) Working information on HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract) 1+ 12 months of preceding management experience Minimum Education: The information, talents and skills are usually received thru the finishing touch of an excessive faculty degree and/or GED. Preferred Education: No extra education Minimum Years of Work Experience: 1+ year Preferred Years of Work Experience: No extra years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Action Oriented Collaborates Drives Engagement Communicates Effectively Customer Focus Drives Results

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